Receptionist/Clerk , UNHCR - Brussels, Belgium

UNHCR - United Nations High Commissioner for Refugees

Brussels, Belgium

The office of the United Nations High Commissioner for Refugees (UNHCR) is seeking a candidate for the following vacant position:
Receptionist/Clerk (G3), located in Brussels.
The Receptionist/Clerk will assist in organizing and coordinating the reception area of UNHCR Office in Brussels. The incumbent has no supervisory role and will always function under the direct supervision of a (Senior) Associate or an Officer who is required to monitor the performance of the incumbent and provide regular guidance. The incumbent will have internal contacts within UNHCR with staff members and focal points from different units and with external parties for exchange of information and reception of visitors.


The incumbent will perform the following tasks:
  • Receive, screen and assist visitors/clients and escorts them to responsible officer concerned. Adopt tactful attitude to inform and convince interlocutors to accept unforeseen situations, such as waiting longer than expected, meet with a different officer than expected or accepting the cancellation of an appointment;
  • Answer to incoming calls and transfer calls to concerned officer and/or take messages or provide general information, understanding the importance and the confidentiality of the issues treated;
  • Receive and transmit verbal and written messages to appropriate officer/office/Unit/Department;
  • Record the incoming and outgoing mail and manage internal courier distribution, as appropriate. Register/keep records of visitors/clients, as requested;
  • Utilise office equipment (telephone, fax, radio, computer…) when necessary;
  • Perform any other clerical duty that may be required.


  • Completion of the Secondary Education;
  • Minimum 3 years of previous relevant job experience;
  • Fluency in English and working knowledge of another relevant UN language or Dutch.

Desirable qualifications and competences

  • Good computer skills in using various office applications (including Microsoft Word, Excel, Internet Explorer and Access);
  • Good knowledge of proGres (HCR database for registration of refugees, returnees and displaced persons).

Contract period

1 year

Preferred starting date

As soon as possible
Interested candidates are invited to fill in the Personal History (P.11) form which can be obtained atwww.unhcr.org/recruit/p11new.doc. Completed forms are to be submitted by 25 January 2016 with a motivation letter in English to belbrhr@unhcr.org clearly indicating “G3 - Receptionist/Clerk” in the subject line. No late applications will be accepted.
Only successful candidates will be contacted for an interview.