Sales Support Executive (Front office)

IDA Foundation, founded in 1972, is the world's largest professional not-for-profit supplier organisation of essential drugs and medical supplies. Our mission is to improve access to and deliver high-quality essential medicines and medical supplies at the lowest possible price to low- and medium-income countries. We continuously seek the most efficient way to serve our customers' needs; thereby creating cost efficient solutions for the supply chain of quality controlled generic medicines and medical supplies to international health projects. Key partners of IDA include Doctors without Borders, WHO, GDF, Clinton Health Access Initiative, Global Fund, UNDP (and other UN agencies), and local ministries of health. With a current annual turnover of approximately € 160 million, we employ 110 people in Amsterdam, the Netherlands, and 60 people in Mumbai, India (Purchase and Quality Assurance departments). Additionally we have representative offices in Nigeria, Chile and China and we work closely with 30 local agents around the world. Please visit our website www.idafoundation.org for more information. We are currently looking for a fulltime (40 hours) Sales Support Executive (Front office) Job description: The Sales Support Executive will be part of a dedicated GDF-team. GDF stands for Global Drug Facility. In 2007 IDA Foundation was selected as Procurement Agent for the GDF second-line tuberculosis drugs. The job entails day-to-day first line customer contact, with a focus on providing excellent service. Position in the organisation: Reports functional to the Program Manager. Reports operational to the Manager Front Office. Responsibilities & tasks: Day-to-day contact (mainly with the GDF) throughout the entire supply chain from quotation to receipt of payment Monitoring progress throughout the entire supply chain: Drawing up quotations, including realistic delivery planning Confirming and following up orders; remaining continuously aware of the status of the orders to be able to proactively provide information to the GDF Complaints management Contract management Interdepartmental cooperation (Purchase Department - IDA India Office)

Functie-eisen

Candidate profile: Highly solution-oriented approach Excellent communication skills (including diplomatic communication skills) Flexible Conscientious Team player Hands-on mentality / practical Pro-active Requirements: MBO+ level of education Some years of relevant working experience Fluent in English (written and spoken), and good command of the Dutch language Good command of Excel We are looking for candidates who live in the Amsterdam area. Reaction: If you are interested in this position, please send befire december 21st your CV with a covering letter to the IDA Foundation by e-mail to Miss Bo Ermes at bermes@idafoundation.org