WaterAid Supporter Services Outsource Officer

Salary: Starting from £25,698

Location: Vauxhall, London

WaterAid's mission is to overcome poverty by enabling the world's poorest people to gain access to safe water, sanitation and hygiene education. With a growing number of supporters and campaigners in the UK, it is essential that everyone who engages with WaterAid receives the highest possible standards of supporter care.

As part of the Supporter Services team at WaterAid, the Outsource team plays an important role in supporting our fundraising and campaigns teams to maximize supporter engagement and fundraising, in order to meet our ambitious targets.

As the Outsource Officer you will act as a second line support for the Outsource Manager, taking responsibility for the team's day-to-day relationship with our outsource suppliers who are tasked with delivery of sector-beating supporter experiences. You will be committed to the ongoing improvement of the way we work, both in relation to internal processes and those carried out by our outsource partners. With a detailed knowledge of our paper appeal response handling and call handling process, you will act as point of contact for fundraisers managing appeals.

Candidates will be expected to have good communication and numeracy skills and a desire to provide continuously excellent service to our supporters. You will have a keen eye for detail, strong account management skills, and excellent problem solving skills.

If you would like more information, please download the recruitment pack ( Word 1318KB) or email jobs@wateraid.org. Please also fill out the equal opportunities monitoring form ( Word 26KB).

Please note, in order to apply for this role you must be able to demonstrate your eligibility to work in the UK.

Closing date: 16 September 2012

1st interviews: 21 September
2nd Interviews: w/c 24 September