Client Services Manager

Place of Performance International Locations (New York City, USA / Geneva, Switzerland / Bankok, Thailand / Nairobi, Kenya / Panama City, Panama / Dakar, Senegal / Johannesburg, South Africa / Cairo, Egypt / + other locations may be added) Contract Duration One (01) year Salary
Starting Date
Closing Date

OVERVIEW OF CTG GLOBAL CTG Global is a Personnel Management Service Company specialised in Recruitment, Management Consultancy, and Human Resources in countries experiencing or emerging from armed conflict, natural disasters, or acute social and economic crisis worldwide. CTG Global provides tailored personnel management support enabling a growing number of public and private sector agencies and individuals to achieve their objectives in complex and challenging environments. CTG Global clients currently comprise UN agencies, non-government organizations (NGOs), and different corporate organisations such as security companies. OVERVIEW OF THE POSITION The Information Services Department within our client’s office is committed to developing and operating high-quality innovative digital information and technology solutions to fulfil its mandated responsibilities and deliver on agreed priorities; and clients to access essential information for better analysis and decision-making for effective humanitarian action.

Our client is committed to developing and operating high-quality innovative digital information and technology solutions.

Below are the current range of products and services that our client manages. List if not exhaustive and is expected to grow as new initiatives are launched. • Central website enabling operational responders during an emergency. • Online humanitarian news and analysis service covering parts of the world often under reported, misunderstood or ignored. • Corporate Website – provides basic information on what our client is, what it does and where it works. Provide access to many of the organization’s information products and also serves as a gateway to our client’s family of websites. • Online gateway to information on humanitarian emergencies.
• Critical datasets that are used to support the work of humanitarian across multiple sectors. • Web based tool for distributed management of inputs to joint documents.

GENERAL FUNCTIONS Manages the daily activities and acts as primary point of contact for client.

Services in this role include leading the day-to-day management of client related issues. Acting as the interface between the project team and the client. Masters and maintains knowledge of client’s needs and latest industry news and trends. Monitors billing and collection process for accuracy and timeliness.

ESSENTIAL EXPERIENCE o Bachelor’s degree in business administration or related discipline. o Five (05) years’ experience in commercial grade client services and account management. o Strong working knowledge of running and managing multiple projects at once. o Strong analytical skills and project management skills. o Excellent verbal and written communication skills. o Provides budget analysis, capacity planning, problem resolution and coordination of activities between client and staff. o Must have Teamwork, Planning, Organizing, Accountability, Creativity, Client Orientation, Commitment to continuous learning and Technological awareness.

LANGUAGES Excellent communication skills in English or French depending on the nature of work

IMPORTANT NOTE: POSITION IS SUBJECT TO CONTRACT AWARD

How to apply:

Applicants should send a letter of application and their CV to careers@ctgglobal.com. Please subject your email with BHJOB2678_357.