Senior Client Services Manager

Place of Performance International Locations (New York City, USA / Geneva, Switzerland / Bankok, Thailand / Nairobi, Kenya / Panama City, Panama / Dakar, Senegal / Johannesburg, South Africa / Cairo, Egypt / + other locations may be added) Contract Duration One (01) year Salary
Starting Date
Closing Date

OVERVIEW OF CTG GLOBAL CTG Global is a Personnel Management Service Company specialised in Recruitment, Management Consultancy, and Human Resources in countries experiencing or emerging from armed conflict, natural disasters, or acute social and economic crisis worldwide. CTG Global provides tailored personnel management support enabling a growing number of public and private sector agencies and individuals to achieve their objectives in complex and challenging environments. CTG Global clients currently comprise UN agencies, non-government organizations (NGOs), and different corporate organisations such as security companies. OVERVIEW OF THE POSITION The Information Services Department within our client’s office is committed to developing and operating high-quality innovative digital information and technology solutions to fulfil its mandated responsibilities and deliver on agreed priorities; and clients to access essential information for better analysis and decision-making for effective humanitarian action.

Our client is committed to developing and operating high-quality innovative digital information and technology solutions.

Below are the current range of products and services that our client manages. List if not exhaustive and is expected to grow as new initiatives are launched. • Central website enabling operational responders during an emergency. • Online humanitarian news and analysis service covering parts of the world often under reported, misunderstood or ignored. • Corporate Website – provides basic information on what our client is, what it does and where it works. Provide access to many of the organization’s information products and also serves as a gateway to our client’s family of websites. • Online gateway to information on humanitarian emergencies.
• Critical datasets that are used to support the work of humanitarian across multiple sectors. • Web based tool for distributed management of inputs to joint documents.

GENERAL FUNCTIONS Oversee and manages client relationships to ensure client satisfaction.

Services in this role include planning, staffing, budgeting, managing expenses or projects. Provides budget analysis, capacity planning, problem resolution and coordination of activities between client and staff. Communicates regularly with clients about status of projects.

ESSENTIAL EXPERIENCE o Bachelor’s degree in Marketing, Communications, Business or related field required. o Seven (07) years of relevant experience in commercial grade client service delivery and account management. o Strong client consultative and analytical skills. o Able to design appropriate solutions that address client’s needs using different technologies and approaches. o Ability to manage and mitigate potential risk for clients. o Must have Teamwork, Planning, Organizing, Accountability, Creativity, Client Orientation, Commitment to continuous learning and Technological awareness.

LANGUAGES Excellent communication skills in English or French depending on the nature of work

IMPORTANT NOTE: POSITION IS SUBJECT TO CONTRACT AWARD

How to apply:

Applicants should send a letter of application and their CV to careers@ctgglobal.com. Please subject your email with BHJOB2678_356.