DATA CENTER SERVICE AREA MANAGER

INTO SERVICE MANAGEMENT & CUSTOMER RELATIONS?

WE LIKE THAT ABOUT YOU

Sandvik IT Global Shared Services is a support function with the mission of meeting the IT needs of Sandvik's business globally. This is done in an international environment, within various areas of responsibilities, such as IT architecture, management systems, process development, IT security and IT support. Today, about 850 people in approximately 40 countries work in IT Global Shared Services at Sandvik.

Data Center Service is a focus area within Sandvik IT Global Shared Services and it is entering an interesting phase. The overall transformation to a service integrator has startedand we are now working on enabling cloud service and transforming the service model to a global model. As the data center is transforming and expanding into countries and regions using a partner model, we are now looking for a Data Center Service Area Manager with experience from global IT delivery and managing IT delivery to business. Mainly, you will lead data center operations globally and design the new operational model and service. The location for this position will be based in Sandviken or in Kista, Stockholm.

Key performance areas

As Data Center Service Area Manager we place major demands on your management skills and vendor management skills. You are responsible for managing outsourcing environments and stakeholders and ensuring delivery to customers, and are accountable to management for every aspect of the service production. Service levels are followed up both externally and internally and you have full management responsibility for delivery and quality. You contribute to the overall development of Infrastructure Services within Global Standard Services and maintain the service improvement plan. Responsibility for the work environment, including safety and rehabilitation is included in this role.

International travel is required in this position.

Your profile

We are looking for someone with a degree in Business Administration or IT, or equivalent education. You are experienced within the field of global IT, both in delivery and management. Being well suited for this role also requires having strong customer relations management skills. You have previous experience from a managerial position with budget responsibility and good understanding of the Datacenter area, as well as knowledge in the effective use of the processes regarding Datacenter services. You are also a skilled communicator in both Swedish and English, both verbally and in writing.

We actively work to create a workplace that is characterized by diversity and inclusion.

Contact information

For further information about this position, please contact:

Johan Sporre, recruiting manager, +46 (0)26 268 340

Union contacts

Urban Höög, Unionen, +46 (0)26 261 713

Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780

Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than September 7, 2015. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 338121.

For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.

Recruiter

Renée Nordström

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world - leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2014 the Group had about 47,000 employees and representation in approximately 130 countries, with sales of about 89,000 million SEK.

Deadline: 7 Sep
Job-ID: 338121

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