PURPOSE OF THE JOB
Network Assistant is accountable for the effective and efficient technical assistance and support for all networks services in the administration, maintenance, documenting, and monitoring of UNICEF's Wide Area Network (WAN), Quality of Service (QoS) services and its network service components. Ensures that effective and efficient network operation and services, providing installation and upgrades of software and hardware, along with operational support for UNICEF's Global networks. Identifies risks and emerging faults and enhances network capacity, security, and redundancy and fault tolerance.
KEY END-RESULTS
Timely and effective technical assistance and support for UNICEF's WAN and QoS services are provided, including software/hardware installation and operational support.
WAN problems are timely and effectively resolved to ensure its availability and connections to UNICEF's Global networks at all times.
Physical layout of network and service components is documented and maintained, including diagrams and network descriptions.
Assignments of additional duties and responsibilities are effectively performed.
KEY ACCOUNTABILITIES and DUTIES & TASKS
Within the delegated authority and under the given organizational set-up, the incumbent may be assigned the primary, shared, or contributory accountabilities for all or part of the following areas of major duties and key end-results.
Timely and effective technical assistance and support for UNICEF's WAN and QoS services are provided, including software/hardware installation and operational support.
On a continuing basis, administer and maintain UNICEF's WAN services and UNICEF's Global network components: ranging from hardware installation of network equipment (including Routers, QoS Gateways, QoS Management server, QoS Policy Management, etc. ) to software/firmware upgrades, capacity & availability management, and QoS system monitoring tools.
Ensures minimal down time and maximum staff productivity through effective services, infrastructure improvement, monitoring and compliance to standards.
WAN problems are timely and effectively resolved to ensure its availability and connections to UNICEF's Global networks at all times.
Provide & maintain Wide-Area-Network (WAN) connections to UNICEF's Global networks by following up and resolving all WAN & QoS services problems reported by Global Help Desk, and escalating faults to ITSS/GTS, as required..
Ensures optimal WAN services to all UNICEF's field offices by working closely with ITSS/GTS Network Architecture staffs to address issues and to optimize services.
Physical layout of network and service components is documented and maintained, including diagrams and network descriptions.
Prepares and maintains a physical layout of WAN & QoS services component including diagrams and network description.
Prepares and maintains a logical WAN topology; including diagrams and topology descriptions.
Periodically produces statistical reports on availability, capacity and other related matrix's in support of the overall infrastructure.
Assignments of additional duties and responsibilities are effectively performed.
Performs other duties as assigned by the supervisor.
QUALIFICATION and COMPETENCIES :
1. Education
Completion of Secondary education supplemented with formal training (at university level) in Computer Science, or related discipline(s) with additional training in networking and telecommunication technology. Some industry-wide vendor certification in a technically relevant field an asset.
Computer literacy and ability to effectively use standard office software, tools and technologies.
Must pass the English Administrative Support Assessment Test (ASAT) - formerly known as the Clerical Exam.
2. Work Experience
Six years practical work experience in information technology, as well as systematic methods of troubleshooting and analytical problem solving, providing assistance to users on IT products and services, and use of applications and diagnostic tools.
Practical training in wide-Area-Network (WAN) & QoS services and network operations.
Fundamental working knowledge of TCP/IP in an Ethernet Local/Wide Area Network environment. Knowledge of WAN connectivity. PC, and Disk operating System, Network Operating System, MS Windows, MS Windows NT.
Work experience in emergencies
3. Language Proficiency
Fluency in English and Arabic is required. Working knowledge of another UN language an asset.
4. Competency Profile
i) Core Values (Required)
Commitment
Diversity and Inclusion
Integrity
ii) Core Competencies (Required)
Communication [ II ]
Working with People [II ]
Drive for Results [ II ]
iii) Functional Competencies (Required)
Analyzing [ II ]
Applying Technical Expertise [ II ]
Planning and Organizing [ II ]
Following Instructions and Procedures [ II ]
iv) Technical Knowledge
a) Common Technical Knowledge Required (for the job group) [ ]
Practical knowledge of computer programming, software information management, data processing applications, database development, network administration, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user documentation and manuals.
UNICEF Field Offices environment and use of ProMS and/or SAP
Computer knowledge: WORD, EXCEL,POWER POINT, VISIO,SAP,LOTUS
b) Specific Technical Knowledge Required (for the job) [ ]
(Technical knowledge requirements specific to the job can be added here as required.)
Fundamentals of networking and communications.
Knowledge of LAN/WAN connectivity, Personal Computer, Disk Operating System, Network Operating System, and MS Windows.
Knowledge of UNICEF's Global Infrastructure, network architecture, security architecture,TCP/IP, firewall administration/support, Ethernet switches, routers, Microsoft/UNIX Operating Systems.
UNICEF's procedures and processes for administering messaging network.
Understanding of network troubleshooting tools both hardware and software.
Practices and principles of upgrades installations and conversions.
c) Technical Knowledge to be Acquired/Enhanced (for the Job) [ ]
Understanding of UN/UNICEF rules and regulations, business processes and procedures., including, UNICEF IT Security Policy, Standards and Electronic Code of Conduct.
Understanding and keen awareness of trends and development in information technology fields (e.g., industry mainstream hardware, operating systems, software tools and utilities).
Understanding of UN Mission and system; and International Code of Conduct
Understanding of UNICEF Mission Statement and observance of UNICEF Guiding Principles.
HOW TO APPLY:
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link
http://www.unicef.org/about/employ/?job=501416
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