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Quality Assurance Process Engineer

Location: Nairobi, Kenya

About Bridge International Academies

Bridge International Academies is a startup revolutionizing education across Africa with a truly unique business model. The company has launched a large-scale franchise-like network of ultra low-cost for-profit private primary schools across Africa.

Our schools profitably deliver high-quality education for less than $4 per child per month, enabling local school managers to operate their school businesses profitably, while creating a highly successful business at the central level. We now have 25 schools in Kenya, and plan to rapidly scale the company to serve more than 1 million students.

About this position

We have and are continuing to develop one of the most sophisticated operational approaches to providing affordable education to MILLIONS of children in one of the most challenging environments in the world! We’re looking for an experienced full-time Quality Assurance Engineer to join our software development team and help create tools that will support the operations for our network of schools.

Our success relies on our “School in a Box”, a sophisticated set of custom developed systems, tools and processes (think McDonalds or Starbucks) that are used by all School Managers, as well as by support teams at Headquarters to audit, monitor and support all of our schools.

While the end-user (School Manager) technology at the school is limited to paper and a mobile phone, all of our systems and processes are underpinned by a sophisticated set of supporting and enabling technologies that allows schools to operate cost effectively and efficiently, with oversight by headquarters.

More specifically:

We are looking for a full time Quality Assurance Process Engineer with responsibilities of:
  • Partnering closely with Six Sigma Process Engineers to design, update and improve software systems to meet business needs
  • Implementing computer-based, short-term corrective actions until long-term systemic ERP solutions can be engineered and released
  • Ensuring the failure modes tracking is updated with new detection, severity and frequency ratings upon completion of failure mode remediation
  • Developing and managing efficient QA processes including defect tracking and software release processes
  • Writing end-user FAQs and training end-users to ensure the system is deployed and used as designed
  • Providing first line technical support to in-house users of software developed by our team
About You
  • You have BA/BS in Computer Science or related technical field
  • You have a minimum of 3 years experience in quality assurance of enterprise software
  • You have a solid understanding of quality assurance techniques and best practices
  • You have strong communication skills and work well as part of a team
  • You are well organized and pay attention to detail
  • You function well in a fast-paced, informal environment where constant change is the norm and the bar for quality is set high
Examples of our Software Needs

The following are examples some of the software projects that are currently under development or consideration:
  • Automated Student Payment Information System - manages billing, automatically updates database with data from banks and mobile payment company, provides tools for operator to correct and assign payments, and uses SMS interface to send coded updates to Schools, and receive interactive SMS queries and remote error correction.
  • Customized integrated financial system - taking customizable financial package and integrating with payment information system, reporting tool, and developing additional tools for automated budget tracking and SMS-based payment requests.
  • Data Management and Dashboard/Reporting Tools for HQ staff to support schools - we must develop tools that collect key performance data and provide dashboards/reports to allow support teams to monitor progress of our schools.
  • Mobile Phone/PDA App - We will be investigating the feasibility and cost of porting of many of our paper-based processes at our schools to a mobile phone or PDA app to streamline school operations.
How to apply

Applicants should go to Bridge International Academies website – job postings - where all the new jobs are listed

Deadline for applications: 4th March 2011