Section Head (P-5)
Duty Station: | Vienna, Austria |
Issue Date: | 1 August 2012 |
Application Deadline: | 11 September 2012 |
Type/Duration of Appointment: | Fixed term, 3 years (subject to a probationary period of 1 year) |
Organizational Setting |
The Division of Information Technology provides support to the IAEA in the field of ICT (information and communication technology), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state-of-the-art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and PRINCE2 (Projects in Controlled Environment) best practices. The IT Customer Services Section is responsible for setting standards, providing first and second level support for the IAEA's desktop computing environment and delivery of the IAEA's IT training programme. |
Main purpose |
Reporting to the Director of the Division of Information Technology, the Head of the Customer Service Section takes overall responsibility for the provision of first and second level support for approximately 2000 end users. The Section Head ensures that the services provided are monitored and maintained to meet established quality levels and to meet standards as defined within the negotiated and agreed service level agreements. In addition, the Section Head ensures efficient development and delivery of the IAEA's IT training programme, which covers standard desktop applications and specialized business applications. |
Role |
The Section Head is: (1) a leader and manager, providing guidance and managerial support to the team, and planning human, technical and financial resources with a view to achieving efficient and effective results; (2) a substantive expert, leveraging knowledge and experience in the field of policy development and operations; (3) an adviser on all aspects of ICT Customer Services operations. |
Partnerships |
The Section Head provides advice and guidance to senior management, staff in the Division of Information Technology and staff in other Departments within the IAEA. He/she also compares best practices with external specialists and counterparts in other international organizations, and manages the provision of agreed services with third party service providers. |
Functions / Key Results Expected |
|
Knowledge, Skills and Abilities |
|
Education, Experience and Language Skills |
|
Remuneration |
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $80 734 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $39 237*, dependency benefits, diplomatic status, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation,home leave, pension plan and health insurance. How to apply to the IAEA Complete an Online Application * Subject to change without notice |
Applications from qualified women and candidates from developing countries are encouraged Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process. |
Post a Comment