Senior Supporter Development Manager

SALARY: £35,880 to £38,327 pa pro rata
CONTRACT: Permanent
LOCATION: London, EC1R 0BJ
CLOSING DATE: Friday 14 September 2012

At ActionAid we've undergone significant planned change to ensure we are better positioned to deliver lasting solutions to the problems of global poverty. A new structure and fresh thinking has re-energised the organisation. We've now created fantastic career opportunities for experienced sector professionals who want to be part of an organisation that is focused on delivering a bold strategy to provide sustained improvements to the poorest and most excluded people in the world. Join our action to end poverty now and be part of something truly amazing.

Your role will be to ensure we gain the maximum value from our 155,000+ financial supporters. You’ll achieve this through the strategic development and delivery of a programme that ensures these donors have the most positive and seamless experience from their first donation. Leading a team of four, you’ll deliver a variety of direct mail, telemarketing and digital communication campaigns that lift and cross-sell our financial giving products and campaign actions, led by the insights gained through performance monitoring and analysis.

Extensive direct marketing experience in the charity sector should mean that you already have an impressive record of designing and delivering strategic supporter journeys. It should also show that you know how to plan data segmentation so that communications are effectively targeted and personalised based on strategic and tactical tests. We expect you to be skilled at managing creative agencies and adept at using digital marketing communications to increase supporters’ engagement and donations. A good understanding of the codes of practice, regulatory framework and complaints handling requirements of the Fundraising Standards Board is essential too. As for more general management skills, you must be able to analyse and interpret complex financial, performance reporting and marketing data, and make valuable recommendations.

Bring us all this and you can look forward to all the opportunities which are generated by our innovations and increased investment in our people.

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To apply

Please email your CV, covering letter and equal opportunities monitoring form to jobs@actionaid.org

About your application:

Due to the high volume of applications we receive, we regret we will not be able to respond personally to applicants who are not short-listed. If you have not heard from us within two weeks from the closing date, please assume you have been unsuccessful on this occasion. Only shortlisted candidates will be contacted.

ActionAid is an equal opportunities employer. We warmly welcome applications from all sections of the community and aim to promote diversity.

Recruitment consultancies / agencies should not approach ActionAid with regards to open vacancies. We regret that agency candidates will not be considered.

All interested applicants must be able to provide proof of eligibility to work in the UK.