Supporter relations assistant

This is a vital donor support role, providing an excellent level of service to Christian Aid’s supporters in line with the agreed targets for the Church and Community Team in Ireland.

The role holder will play a key role in ensuring that all communications with supporters are of the highest possible standard and using Christian Aid’s database to ensure it accurately reflects the details and wishes of our supporters.

Administrative experience in a customer/supporter care environment. Relevant experience of working with a customer or supporter database system. Good MS Office and numeracy skills and an ability to communicate positively with supporters and with colleagues by telephone, email and letter. Accurate data entry skills, excellent numeracy and supporter database skills.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Build partnerships

Tell us about a time when you worked in a helpful and cooperative way with others and provided help to them without being asked.

Communicate effectively

Tell us about a time when you needed to explain something in a simple or different way because someone appeared to have not understood you

Deliver results

Please tell us about a time when you were particularly conscious of the quality of your work and how you ensured it met the standards required.

We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan and flexibility that will ensure you enjoy a good work/life balance.

As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.

Download the role profile (113 KB pdf)

To apply for this post, please download an application and email your completed UK & Ireland application form to: recruitmentireland@christian-aid.org (quoting the reference number). Alternatively, your completed application form, can be printed out, marked Private and Confidential for the attention of Mrs D Doherty and posted to us at:

Christian Aid
Linden House
96 Beechill Road
Belfast
BT8 7QN

Please note that CVs will not be accepted.

Job reference: 343/MA

Closing date: 5pm, Wednesday 12 September 2012

Interview date: Wednesday 19 September 2012

Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.