Reservation & Ticketing Agent

Country INDIA City Calicut Department Closing date 20 August 2013

Job Description You will be responsible to optimise all front desk activity with guests lead to potential sales outcomes ,  ensure Etihad reservations and ticketing policies and procedures are correctly implemented and deliver customer service to exceed guest expectations. Requirements You must have: ·         High school graduation ·         4 years airline or travel agency experience in a reservations and ticketing role  preferred ·         Etihad reservation system*AMADEUS* - courses in reservations and ticketing ·         Airline advanced passenger tariff and pricing course. ·         Recognized IATA or knowledge in rules and regulation of airline restrictions ·         Good written and oral English language skills ·         Ability to work under pressure and to short lead times. ·         Able to work on own initiative ·         Good PC skills include Word, Excel, PowerPoint, Internet ·         Numerate Responsibilities Your responsibilities shall include but not limited to:  ·         Ensures all revenue, yield and SF targets are achieved ·         Monitor and action queues and ticket office queries internal and external ·         Ensures all monies accounted for and TSR tallies ·         Complete pre-flight and post flight checks to agreed standards ·         Ensures ticket stock correctly logged, stocked, stored and all material properly stocked and displayed ·         Keep up to date on product, service, policies procedures ·         Ensures telephone enquiries are answered within 3 rings ·         Meet the Direct Sale, GDS, Frequent Flyer EYG & Tele-sales target for 2011 ·         Leads the ticket office towards achieving best customer practices and achieving 2011 targets

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