Relationship Officer (Several positions)

Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the Micro-Finance sector. Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.

In line with the business strategy, we are seeking highly competent, focused and results oriented professionals to fill the position of Relationship Officer to be based in our branch network across the country.

Relationship Officer (Several positions)

Reporting to the Senior Relationship Officer, the overall purpose of this position is to grow the business by recruiting and retaining customers while maximizing returns through cross selling and high standards of customer service.

Key Responsibilities
Proactively market and generate business through client recruitment, training, deposit mobilization and disbursement.
Undertake regular calls and visits to customers to ensure effective relationship management.
Maintain up to date records of all customer visits for all customer segments.
Cross sell all Faulu products and services to both existing and potential clients.
Actively take part in business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
Prepare credit appraisals and present to the Branch Credit Committee meetings.
Address all customer queries within stipulated Service Level Agreements (SLAs).
Monitor the portfolio quality on daily basis and proactively institute remedial actions.
Maintain sound relationships with clients, partners, and institutions with MOUs including the general public.

Role requirements:
Business Related Degree
At least 2years experience in Sales with exposure to micro lending (a must)
Experience in the Banking sector with a bias in microfinance highly desirable
Knowledge in marketing and credit management for both individual & group clients
Good communication and interpersonal Skills
Excellent problem solving and decision making skills.
Team player/thinker

Strong Christian values, commitment and passion for the transformation of the low income population are key requirements for this position.

If you meet the specified criteria, send your application letter and updated CV (including 3 referees) to the undersigned through the e-mail address below.

The email subject should include preferred region e.g. if preferred region is Kiambu your subject should read;

Relationship Officer Application-Kiambu:
Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
Email: excitingcareers@faulukenya.com