Bilingual Case Manager

Under the supervision of the Director, the Case Manager is responsible for maintaining a case load of at least 22 to 25 clients. Case Management consists of assessing the client's needs and barriers to housing. The main goals of a Case Manager are to help the clients obtain better housing, increase income, and access treatment resources.

Responsibilities:

1. Maintain a case load of at least 22 to 25 clients. Develop professional relationship with the client by engaging and building rapport.
2. Work at least one evening per week.
3. Conduct psycho-social assessments of new clients and clients who are presenting with severe mental health symptoms, history of substance dependence, and homelessness. The psycho-socials are completed using Montgomery County's Assessment Tool.
4. Based on assessments provide appropriate intervention and support, especially if the client has emergency needs.
5. Based on assessment, devise an individualized service plan in conjunction with the client. The Service Plan must address goals related to obtaining better housing, increasing income, treatment, and a daily schedule.
6. Meet with clients once a week to determine the client's progress, determine effectiveness of interventions, and to ensure the client is involved in all levels of Case Management. Devise and maintain clinical progress notes in a timely manner.
7. Evaluate client's needs and collaborate with appropriate agencies to ensure client's needs are met. Refer clients to appropriate resources, agencies and housing programs.
8. Develop behavioral contracts with clients as needed.
9. Provide crisis intervention for clients experiencing acute psychiatric symptoms, engaged in conflicts with other clients, and/or intoxicated.
10. Conduct assessments for suicidal and homicidal ideation, intent, and risk. Provide crisis intervention for clients who are suicidal or homicidal by calling the Mobile Crisis Team or the police.
11. Refer clients to psychiatric hospitals, inpatient programs, substance abuse treatment programs, the Crisis Center. At times, accompany clients to interviews at mental health treatment programs, housing programs, and vocational programs.
12. Participate in interdisciplinary treatment team meetings to discuss appropriate intervention, make case presentations, and program announcements.
13. Maintain Homeless Management Information System (Service Point) weekly. The full time Case Manager must maintain the entry/exit Service Point daily, add Service Transactions, and complete the Entry/Exit for each client.
14. Track Service Fees paid for by the clients, submit service fees to accounting monthly.
15. Other duties as assigned.

Qualifications:

1. Minimum of a Bachelor Degree in behavioral health with significant experience working with the target population or a master's degree in Social Work, Counseling, or Psychology.
2. Proficient in Spanish and English.
3. Knowledge of principles and techniques of mental health assessments.
4. Knowledge of signs and symptoms of mental illness, substance abuse, family dynamics, suicidal and homicidal ideation, and developmental stages.
5. Ability to work at least one evening.
6. Ability to work with a team and take initiative.
7. Must work a minimum of 40 hours per week.
8. Excellent written and oral communication skills.
9. Knowledge of crisis interventions.
10. Proficient with varying computer software. Able to use computer with minimal support.

Supervision:

The Case Manager reports to the Program Director.

How to apply

To apply for this position please submit your resume and cover letter to Diana Bernhardt atdbernhardt@iworksmc.orgor via fax at 301-770-5966.