Intake Counselor - Hebrew Immigrant Aid Society (HIAS)
HIAS Refugee Trust of Kenya (HRTK) - Uganda Office
(Important Note - Position open to Ugandan nationals only)
The incumbent will perform the following functions:
• Assist the Protection officer in matters relating to refugee protection;
• Receive, pre-screen and assist in the process of counseling refugees on protection matters and provide counseling on the case process and feedback on the status of their cases;
• Carry out preliminary interviews and initial assessments of individual refugee cases, in accordance with HRTK SOPs;
• Complete and maintain protection forms including registration and submission forms and ensure all necessary documentation is obtained and that individual case files are complete and up-to-date;
• Assist in organizing, scheduling, and monitoring attendance to government interviews and other external processes;
• Follow-up and monitor general case status and processing of refugee cases and prepare unit’s weekly casework plans;
• Schedule and prepare protection cases for interview, and communicate schedules to refugees and conduct profiling and case composition interviews;
• Provide support to caseworkers in the tracking of individual cases, updating status, and maintaining client database etc.;
• Perform other duties as required.
Qualifications:
Education: University degree in law, social sciences, psychology, international relations or related fields.
Skills and competencies
• Computer literacy a must with strong knowledge of ACCESS, EXCEL and WORD
• Good knowledge of human rights doctrine;
• Data handling skills and previous exposure to database a plus
• Strong Communication and Interpersonal skills
• Strong organisation skills
Experience: No less than two years job experience preferably in the NGO sector, with one year experience relevant to the function. Knowledge of refugee protection and assistance a plus.
Languages:
Proficiency in English. Working knowledge of Swahili and/French an added advantage
Important: Only shortlisted candidates will be contacted. Canvassing will lead to immediate disqualification. Late applications will not be considered
(Important Note - Position open to Ugandan nationals only)
The incumbent will perform the following functions:
• Assist the Protection officer in matters relating to refugee protection;
• Receive, pre-screen and assist in the process of counseling refugees on protection matters and provide counseling on the case process and feedback on the status of their cases;
• Carry out preliminary interviews and initial assessments of individual refugee cases, in accordance with HRTK SOPs;
• Complete and maintain protection forms including registration and submission forms and ensure all necessary documentation is obtained and that individual case files are complete and up-to-date;
• Assist in organizing, scheduling, and monitoring attendance to government interviews and other external processes;
• Follow-up and monitor general case status and processing of refugee cases and prepare unit’s weekly casework plans;
• Schedule and prepare protection cases for interview, and communicate schedules to refugees and conduct profiling and case composition interviews;
• Provide support to caseworkers in the tracking of individual cases, updating status, and maintaining client database etc.;
• Perform other duties as required.
Qualifications:
Education: University degree in law, social sciences, psychology, international relations or related fields.
Skills and competencies
• Computer literacy a must with strong knowledge of ACCESS, EXCEL and WORD
• Good knowledge of human rights doctrine;
• Data handling skills and previous exposure to database a plus
• Strong Communication and Interpersonal skills
• Strong organisation skills
Experience: No less than two years job experience preferably in the NGO sector, with one year experience relevant to the function. Knowledge of refugee protection and assistance a plus.
Languages:
Proficiency in English. Working knowledge of Swahili and/French an added advantage
How to apply
Please send a cover letter and resume to recruitment.hiaskenya@gmail.com Indicate Vacancy Notice No HRTK/UG/IC/11/01 in the subject line.Important: Only shortlisted candidates will be contacted. Canvassing will lead to immediate disqualification. Late applications will not be considered
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