Customer Service Officer - Rio Tinto , Sing-Sing-Singapore
- 1st Oct 2012 to 31st Jan 2012 contract with annual leave, medical leave, medical benefits
- Multi-National Company
Rio Tinto is a leading international mining group headquartered in the UK. Rio Tinto's business is finding, mining and processing mineral resources. Major products are aluminium, copper, diamonds, energy (coal and uranium), gold, industrial minerals (borax, titanium dioxide, salt, talc) and iron ore. Activities span the world but are strongly represented in Australia and North America with businesses in South America, Asia, Europe and Southern Africa. For more information, please visit www.riotinto.com.
Rio Tinto Minerals is the acknowledged world leader in developing industrial minerals - building blocks for life, and for products that contribute to better living - and in developing solutions to build customers' businesses. RTM operates globally and includes two businesses in the United States: Rio Tinto Borax and Luzenac. Rio Tinto Borax supplies nearly half of the global demand for refined borates - key ingredients for fibreglass, glass, ceramics, fertilizers, wood preservatives, and hundreds of other products. Luzenac supplies 25% of the global demand for talc, employing approximately 1500 people on four continents.
We are currently seeking for Customer Service Officer to join our Singapore team.
Key Responsibilities:
- Order processing using ERP systems
- Maintain updated record of shipments, orders and filing
- Process complaints in HSEQ
- Preparation of order acknowledgement, invoicing, rebates, commissions, debit and credit notes
- Coordination of shipment orders including liaising with overseas plants and personnel to ensure on-time delivery
- Follow-up of AR and price update into Master list
- To ensure order processing/entry, order acknowledgement preparation and invoicing with minimum discrepancy
- To coordinate with overseas plant and personnel on order and delivery issues
- To ensure complaints being processed (follow-up) and addressed (closed)
- To stabilize the system to ensure smooth system operation
- To monitor and ensure payment up-to-date
To be considered in this role, you would have performed similar duties in the previous company. Experience with a global company is necessary.
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