The role of the Director of Technical Assistance (TA) is to promote and fulfill the mission and vision of HOPE International (HI) by leading a set of centers of excellence that provide support and resources to HOPE programs worldwide, to promote operational excellence, financial success, and fulfillment of our spiritual mission.HOPE International believes that TA is a source of competitive advantage in fulfilling our mission, and to that end the TA function provides technical support to both HOPE-owned entities as well as our partners around the world.
Director of Technical Assistance
HOPE International, Lancaster, PA, USA
rural & economic development | economics | trade | finance | banking
North America | USA
The primary responsibilities of the Director of TA are to:
- Lead a team of functional experts who provide support in a variety of important microfinance disciplines. These disciplines are mission-critical and require a degree of subject matter expertise which is difficult or impossible to find in the developing countries where HOPE operates. Examples of these disciplines include: Portfolio Analytics, Policy and Procedure Development/Compliance, Client Training, Fraud Prevention and Credit Risk Management.
- Support and mentor country leadership in their responsibilities to achieve their goals and fulfill the mission of their programs.
SPECIFIC DISCIPLINES WITHIN THE TECHNICAL ASSISTANCE FUNCTION
I. Provide tools and support for financial modeling and projection of multi-year operating
performance, key financial metrics, and staffing projections.
II. Provide centralized oversight to ensure consistency of methodology, assumptions, and degree of conservatism/optimism across the HOPE network. Aggregate consolidated projections across the network for presentations to HOPE senior leadership.
III. Assists the VP of Operations by designing and carrying out a detailed annual planning process to confirm Country Strategic Plans, SI plans, operational objectives and goals, annual funding requirements, TA support required.
IV. Assist the VP of Operations with worldwide network design. Develop recommendations and frameworks for how the HOPE network of microfinance entities will evolve over time – what countries will we enter/exit, what is the right mix of lending and savings programs, etc. Is responsible for providing analysis to support the selection of new Countries for the expansion of HOPE’s mission. Provides initiation and start-up support to new Countries.
V. Develop strategies for product expansion as HOPE International seeks to expand beyond micro lending and savings circle programs.
I. Help create well-managed microfinance institutions by creating procedures for key
operational activities, including cash handling, loan disbursement, financial management,
group meeting management, and loan approval.
II. Work with the country staff to develop systems to ensure compliance with policies and
III. Assist our programs by conducting risk self-assessments to identify top risks and design
I. Create and/or source content to further our clients’ journeys as business owners and Christians.
II. Partner with the country leadership to ensure high-quality delivery across the network, both at the Train-the-Trainer stage and when rolled out to clients.
III. Develop and maintain partnerships and relationships with Christ-centered training organizations to ensure that HOPE stays on the leading edge of content development and delivery.
I. The lack of a strong system of anti-fraud measures creates financial risk, reputation risk
and moral temptation. The Director of TA would establish and oversee a system of policies, procedures, training, controls, and monitoring systems to eliminate fraud within our network.
II. Partner with country leadership to ensure implementation per policy, compliance to procedures, and robust monitoring and controls.
III. Diligently learn from others’ successes and failures to continuously improve our management processes and performance, capturing best practices from across the HOPE network and across the for-profit and not-for-profit microfinance communities.
Credit Risk Management
I. Partner with country leadership to create and maintain robust procedures, controls, and
monitoring systems to reduce frequency and severity of delinquency and write-offs.
II. Create aggregate portfolio reports that capture the network-wide state of credit
III. Diligently learn from others’ successes and failures to continuously improve our
management processes and performance, capturing best practices from across the HOPE network and across the for-profit and not-for-profit microfinance communities.
I. Personal confession of faith in Jesus Christ and a passionate commitment to HOPE’s mission of Christ-centered microenterprise development and promotion of savings and credit associations
II. Passion and ability to self-educate regarding micro savings and micro lending programs, methodologies and systems.
III. Two years’ experience in international development work strongly preferred and a minimum of 5 years’ of management/leadership experience.
IV. Qualifying degree in finance, accounting, business administration, international development or similar field of study
V. Skilled leader, with excellent understanding of cross-cultural communications, workplace relationships, church relations, and the ability to recruit, relate to and effectively motivate staff
VI. Fluent in spoken and written English, with proficiency in one or more additional languages. If only proficient in English, must be willing to invest time to increase proficiency.
VII. Excellent written, verbal and computer based communication skills
VIII. Passionate to help people that have been brought low by war, genocide, poverty or other circumstances to regain hope, dignity, and the ability to support themselves and their families
IX. Highly flexible and creative in coping with stressful and frustrating situations; able to live, manage and work cross-culturally in a developing world context with limited resources
X. Assertive self-starter with demonstrated ability to work independently and in collaboration with a team.
University Undergraduate Degree
started on 01 Aug 2012 | ending on 31 Aug 2012