Graduate IBM Cognos Support Technical Analyst - Cognos -Support 2012

Do you think the world can work smarter? IBM is looking for New Graduates to work alongside the best and brightest minds in the world to build a smarter planet. The Customer Success Analyst specializes in performing and enabling remote technical support of IBM software and solutions for the Business Analytics business unit across a broad spectrum of IBM Cognos products. Provide technical assistance to customers using problem determination/problem root cause identification skills. The use of technical and negotiation skills in collaboration with other Support operations/organizations will be required to prioritize and diagnose problems to resolution. Communicate action plans to the customer, other internal IBM Cognos Operations personnel or IBM representative, as appropriate. Recommends and/or implements new solutions or improvements to existing technical support tools, procedures and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high customer satisfaction metrics. Strong collaboration and problem solving skills, analytical thinking and troubleshooting capabilities will be critical to the success of this position. Sound knowledge and the practical usage and application of various operating systems (Windows, Linux, and UNIX platforms), plus familiarity with relational databases (Oracle, Sybase, MS SQL Server, DB2) and CGI applications and servlets is required. Experience with Javascript and XML programming and an understanding of Application Server Technology (especially Websphere, WebLogic and Tomcat) is desirable.
Required
Bachelor's Degree At least 1 year experience in Experience in Databases (DB2, MS SQL, Oracle, Sybase) English: Fluent
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Graduate IBM Cognos Support Technical Analyst - Cognos -Support 2012