Individual engagement manager

We believe that joining up the way we talk to supporters about their giving, their actions and their motivation for supporting our work to eradicate poverty will lead to a great supporter experience and excellent fundraising and campaigning results. If you share that belief, then read on. If you add fantastic delivery and understanding of recruitment and retention practice, can adapt that for campaigns and other interactions and are a manager with a truly collaborative mind-set – then we want to talk to you. Leading the offline work with individual supporters, you will work seamlessly with digital, legacy, community, church, and campaigns focussed colleagues as we forge new ways of working.

Substantial relevant and significant "hands-on" direct marketing success in the voluntary or commercial sector combined with great understanding of a wide range of individual fundraising techniques and practice. Experience of preparation and management of annual plans and budgets. Experience of managing relationships with direct marketing agencies and both internal and external suppliers. Track record in the use and development of relational customer databases. Experience of managing staff.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Strive for Improvement

Tell us about a time when you evaluated both the benefits and risks to your team, department or organisation of implementing a new idea or way of working and paid particular attention to ways of reducing risk.

Communicate effectively

Tell us about a time when you had to identify and analyse the expectations and interests of others to involve them in a common debate or dialogue.

Steward resources

Give us an example of how your skills in managing the available resources and people’s time led to the delivery of quality outcomes on time.

We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan and flexibility that will ensure you enjoy a good work/life balance.

As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.

Download the role profile (156 KB pdf)

To apply for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org (quoting the reference number). Alternatively, your completed application form can be printed out and posted to us at:

Christian Aid
35 Lower Marsh
Waterloo
London SE1 7RT

Please note that CVs will not be accepted.

Job reference: 337/OK

Closing date: 12 noon, Friday 7 September 2012

Interview date: To be confirmed

Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.