Individual engagement officer

The role holder will contribute to the development and management of the production of supporter engagement initiatives including appeals and other communications for Christian Aid’s supporters. The role holder will ensure the appropriate response is provided according to the needs of different audiences. The aim is to recruit supporters, maximise income and campaign activism and build commitment.

You will have knowledge of successful fundraising and direct marketing methods and techniques, detailed knowledge of using databases for effective marketing and have an understanding of legal requirements linked to direct marketing/fundraising and data protection. Relevant experience of direct marketing in the voluntary or commercial sector. You will need to have experience in project managing direct marketing campaigns; experience of working with creative agencies and other suppliers. Experience of using supporter or customer databases.

You will also need to have the ability to assess creative work and edit copy. Have excellent negotiating and briefing skills for work with agencies and teams within Christian Aid and the ability to work cross organisationally.

Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.

Build partnerships

Tell us about a time when you actively consulted with others to ensure that you understood their needs or goals before taking action.

Steward resources

Tell us about a time when you had to estimate the resources you needed to achieve your own work objectives and then delivered them in an efficient and cost effective way.

Strive for improvement

Describe a time when you made positive suggestions for a way forward despite being faced by challenges from others.

We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan and flexibility that will ensure you enjoy a good work/life balance.

As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.

Download the role profile (186 KB pdf)

To apply for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org (quoting the reference number). Alternatively, your completed application form can be printed out and posted to us at:

Christian Aid
35 Lower Marsh
Waterloo
London SE1 7RT

Please note that CVs will not be accepted.

Job reference: 334/OK

Closing date: 12 noon, Tuesday 4 September 2012

Interview date: Week commencing 10 September 2012

Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.