ORBIS International IT & Operations Coordinator
As an essential member of the ORBIS Flying Eye Hospital (FEH) team, the IT & Operations Coordinator facilitates the Flying Eye Hospital’s and programs by managing the FEH network infrastructure and supporting the IT and operations needs of the FEH team. Additionally, the IT & Operations Coordinator assists clinical staff in the use of the Supply Chain Management system to track inventory and medical consumables usage. This position requires up to 45 weeks of worldwide travel per year, mostly to developing countries.
REPORTING & WORKING RELATIONSHIPS:
The IT & Operations Coordinator reports to the Senior Operations Manager, works closely with the Advance Logistics & Operations Manager and FEH Administration & Operations Coordinator, and liaises with all members of the Flying Eye Hospital team, as well as the IT & Communications team at the ORBIS offices in New York and Hong Kong.
ESSENTIAL JOB FUNCTIONS:
IT SUPPORT:
• Perform routine maintenance of all network and server hardware. • Configure and manage Active Directory user and computer objects within the FEH organizational unit. • Install, troubleshoot and upgrade Microsoft Office Suite products (Outlook, Word, Excel, PowerPoint, Access, etc.). • Set-up and support the FEH patient database using MS Access. • Configure router/firewall appliance to facilitate VPN access to the ORBIS network, basic storage allocations through storage area networks (SAN), and video conference set-up between multiple subnets/firewalls. • Establish internet connectivity on the FEH by using line-of-sight (Proxim) relay from host airport or mobile network. • Work closely with IT team at ORBIS office in New York and Hong Kong. • Diagnose and resolve IT issues including e-mail, Internet, and local-area network access problems. Troubleshoot hardware issues for all servers, clients, printers, network devices. • Procure, configure, and deploy FEH staff’s hardware, software and peripherals. • Coordinate timely repair of equipment covered by third-party vendor maintenance agreements.
INVENTORY AND SUPPLY CHAIN MANAGEMENT:
• Monitor the use of IT and FEH equipment via the FEH supply chain management system • Act as liaison between the SCM team in New York, Indiana and the FEH team members. • Gather the necessary information from designated FEH staff to compile and submit the Aircraft Operations and FEH fixed asset reports.
LOGISTICS:
Supports the Senior Operations Manager and the Advance Logistics & Operations Manager with the following duties:
(a) Travel
• Coordinate and trouble-shoot issues related to hotel and meeting room arrangements, ground transportation, Customs, Immigration and Quarantine clearance, and meals lists, coordination of visas and other required travel documents; obtain all necessary permissions, clearances and waivers from host country governments, airports and hospitals. • Coordinate with World Travel Services (WTS) to ensure an-up-to-date database of all FEH personnel and volunteer pilots and physicians’ essential personal and emergency contact information. • Arrange airport pickups & hotel accommodation coordination including rooming lists and arrival times ( staff, VF, and regional participants).
(b) Security
• Facilitate communications between the aircraft operations crew and the FEH team to ensure safe and secure operations of the aircraft. • Ensure FEH employees have registered with their Embassies prior to departure. • Check against the list of Specially Designated Nationals to ensure ORBIS is not funding restricted persons or organizations.
(c) General
• Communicate changes in program schedule and/or flight plans with all concerned parties in a timely manner; ensure efficient transition (i.e. time for packing and unpacking) between the plane’s FEH Program and FEH Operations mode. • Provide back-up for the reconciliation of petty cash and the closing of the books. • Assist in the daily cleaning, set-up and packing of the aircraft. • Participate actively in fund raising events and goodwill tours on and off the plane and represent ORBIS at social functions.
QUALIFICATIONS & EXPERIENCE:
• Min. 3-5 years network experience with MS Windows Server OS.
• MCSE, MC-ITP or equivalent a plus. • Working knowledge of MS Active Directory, MS Exchange, SAN configuration and management, and basic IT helpdesk support skills. • Hands-on experience with common client hardware , Microsoft OS and Office software, and network administration. • Previous administrative work experience and/or project support experience. • Prior experience working in a non-profit environment and/or international work experience is a plus.
SKILLS & ABILITIES:
• Superior level of computer literacy (Windows OS, MS Office, Windows Server, MS Exchange, SAN, and Internet). • Solid organizational skills and attention to detail. • Strong interpersonal and communication skills; the ability to interact effectively with people of diverse cultural and professional backgrounds. • Team oriented work style, with a pro-active, open-minded, and flexible approach. • High level of professional integrity and discretion.
• Exceptional tolerance to stress: ability to function effectively in a demanding, fast-paced, and constantly changing work environment. • Ability to lift equipment weighing up to 50 lbs.
Post a Comment