Product Specialist, User Operations
Facebook is seeking a Product Specialist to join the User Operations team. The position is full-time and is based in our main office in Menlo Park, CA. The Product Specialist team fuels product quality and engagement by representing the voice of the user. As a Product Specialist, you will be responsible for monitoring the quality and stability of Facebook's products. You will work directly with the Product Managers and Engineering Leads responsible for those products, drive down bug counts and shape product direction with user feedback. You will also serve as the face of the product to the user, communicating known issues and evaluating and improving education.
Responsibilities
- Become an expert in the health and quality of Facebook products
- Monitor and analyze user reports for feedback and bug-related trends
- Collaborate with Engineering and Product Management to shape, support, and execute product goals
- Draft and execute QA test plans on upcoming features
- Communicate the impact of product changes to internal stakeholders
Requirements
- BA or BS Degree
- Passion for product quality and a positive user experience
- Exceptional written and verbal communication skills
- Investigative
- Desire to untangle complex, subtle problems
- Ability to prioritize among conflicting demands
- Understanding of the basic technologies of building websites
- 1-3 years of related experience strongly preferred
- 1-3 years of experience solving analytical problems using quantitative approaches preferred
- Experience with Excel and SQL strongly preferred
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