SENIOR DISPUTE RESOLUTION OFFICER

The National Energy Regulator (NERSA) is a regulatory authority established as a juristic person in terms of Section 3 of the National Energy Regulator Act, 2004 (Act No 40 of 2004). NERSA’s mandate is to regulate the electricity, piped-gas and petroleum pipeline industries in terms of the Electricity Regulation Act, 2006 (Act No 4 of 2006), Gas Act, 2001 (Act No 48 of 2001) and Petroleum Pipelines Act, 2003 (Act No 60 of 2003). The structure of the Energy Regulator consists of nine members, five of whom are part-time and four are full-time, including the Chief Executive Officer (CEO). The Energy Regulator is supported by a secretariat under the direction of the CEO. The Energy Regulator wishes to recruit personnel with appropriate competencies in the following areas:

SENIOR DISPUTE RESOLUTION OFFICER

Department: Gas Licensing, Compliance and Dispute Resolution (GLC)
Package: R362 512.79 – R549 932.92 per annum (CTC) • (Ref. HR 046)

Requirements: â€¢ An LLB or equivalent degree in Law • Admission as an Attorney will be an added advantage • 4 years’ working experience in a dispute resolution and complaints investigation in a regulatory environment.
Candidates must be competent in the following: • Report writing • High level of computer skills • Problem-solving • Interpersonal skills • Planning and organising • Negotiation and conflict resolution • Investigative skills and techniques • Analytical skills • Communication (verbal and written) skills • Presentation skills • Time management • Decision making • Accountability.

Key responsibilities: Reporting to the Head of Department: Gas Licensing Compliance and Dispute Resolution, the incumbent will: • Administer the provisions of the Gas Act, 2001 (Act No 48 of 2001) (Gas Act), the Piped-gas Rules and Regulations and the Regulatory Agreement regarding complaints, investigations and dispute resolution • Develop, maintain and implement the Complaints Investigation and Dispute Resolution Framework for the piped-gas industry • Investigate activities of licensees and complaints and queries from customers or other parties in terms of section 31 of the Gas Act • Initiate investigations in terms of section 4(d) of the Gas Act • Handle and manage price and tariff negotiations arising from disputes between customers and licensees • Maintain close liaison with other departments that are party to complaints and dispute resolutions within the ambit of the Team-based Network System • Liaise with and provide assistance to stakeholders on complaint resolutions matters • Organise and convene mediation sessions between customers and licensees or amongst licensees and other parties and compile reports on mediated cases • Provide support to the HOD and conduct ad hoc activities assigned by the HOD from time to time.

Enquiries for this position should be directed to Mr Thulebona Nxumalo on (012) 401-4600.

Closing date: 30 September 2013

Interested persons can forward a comprehensive CV to applications@nersa.org.za or fax:
(012) 401-4685 or forward to Ms Elizabeth Molefe, National Energy Regulator of South Africa, Human Resources Department, PO Box 40343, Arcadia, Pretoria 0007.

NB: Applications received from recruitment agencies will not be accepted.

NERSA is an equal opportunity, affirmative action employer. The employment decision will be informed by the Employment Equity Plan of the organisation.

If you do not hear from NERSA within one month of the closing date, please accept that your application was unsuccessful.

Please note that late applications will not be considered and correspondence will be conducted with short-listed candidates only.
We welcome applications from persons with disabilities.