Sandvik IT Global Shared Services is a support function with the mission of meeting the IT needs of Sandvik's business globally. This is done in an international environment, within various areas of responsibility, such as IT architecture, management systems, process development, IT security and IT support. Working in a constantly changing environment in all time zones, calls for a team of open minded and business-driven people with good technical understanding.
To strengthen our Nordic IT Service Desk team in Sandviken, we are now seeking two motivated English and Swedish speaking Service Desk Analysts who truly care for, listen to and walk the extra mile to support our customers.
Job Summary
As a Service Desk Analyst, you investigate and diagnose problems by phone, remote support and email. You log all calls and emails in the incident handling system and support our users with necessary training and advice in handling computer equipment and internal systems. Furthermore, you resolve incidents and fulfill requests, always maintaining a high degree of customer service for all support queries, while adhering to service level agreements.
Your profile
We are looking for someone with at least a high school education, preferably within IT, and experience of working within a service organization. You are accustomed to working with computer programs used in service organizations, and especially in Lotus Notes, Office 365 and Windows 7. Your communication skills in both English and Swedish, verbally as well as in writing, must be excellent as you use these languages in communication with the customer and when documenting cases. It is also beneficial if you are able to communicate in Finnish.
We recognize and value your passion and personality as well as your service-minded attitude. You show team spirit and good communication skills and enthusiastically give excellent service and technical support. You thrive in front line communication; actively solving problems, sharing knowledge and effectively interacting with your team.
We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.
Contact information
For further information about this position, please contact:
Linda Adamsson, recruiting manager, +46 70 616 0310
Union contacts
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984
Send your application as soon as possible, but no later than January 9, 2017 as selections are made on an ongoing basis. Read more about Sandvik and apply at www.sandvik.se/career, Job ID: 347749
For more information about the recruitment process, please contact HR Services, +46 (0)20 261 444.
Recruitment Specialist
Lisbeth Häggström
Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.
Deadline: 9 Jan 2017
Job-ID: 347749