GLOBAL INCIDENT MANAGER

INTO INCIDENT MANAGEMENT
& SUCCESSFUL SOLUTIONS?
WE VALUE THAT IN YOU

Working in a constantly changing environment, with representation in more than 130 countries and across all time zones, calls for a team of open-minded and business-driven people with good technical understanding. Systems administrators and developers, as well as project managers and communicators, all with different backgrounds and experience, make up our team today.

Global Operation Center, within Sandvik IT Global Shared Services, is the operational unit responsible for developing monitoring coordination to offer to Sandvik IT Supply and our Business Partners. We manage our ITIL processes to assure that Sandvik IT and its suppliers work according to frameworks and instructions. Our aim is to become the focal point for monitoring of infrastructure, business applications and processes within the Sandvik Group. To strengthen our team, we are now looking for a Global Incident Manager who is motivated by the opportunity to join us in a role with an extensive network of contacts at all levels, from technicians to the CIO. The location for this position is Sandviken, Sweden.

Job Summary

As Global Incident Manager, you are responsible for overseeing end-to-end incident management for Sandvik IT standard services within the Global Operation Centers based in Sandviken, Sweden and Bangalore, India. You ensure that priority incidents are resolved according to service level agreement and you host and coordinate meetings with both internal and external resolution groups during complex, high-impact incidents. You provide status updates to relevant stakeholders and, during the resolution cycle, you provide leadership and direction and collaborate with relevant parties to produce action plans to remedy any potential SLO breach. You are also responsible for the incident process compliance and violation governance.

As our operations are active 24/7, weekend on-call duty is required in this position.

Your profile

We are looking for someone with an engineering degree in computer science, telecommunication, electronics or similar field, as well as experience handling multi-sourced deliveries. You have at least four years’ experience from working with IT, of which two years were with IT incident management. Knowledge of supplier management is required, as is certification in ITIL V3 Foundation, while an ITIL V3 Expert certificate and experience working with other ITIL related processes are advantageous. Furthermore, you have good knowledge of infrastructure operations and IT production, and experience in project management and good documentation skills are beneficial. As our operations are global, your communication skills in English must be excellent, both verbally and in writing.

We place great value in your character and you show yourself to be a true team player with strong motivation and commitment. You have a talent for chairing successful meetings with clear agendas, decisions and outcomes and easily collaborate and coordinate in situations including multiple parties.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

Contact information

For further information about this position, please contact:
Jenny Engberg, recruiting manager, +46 (0)26 262 429

Union contacts
Urban Höög, Unionen, +46 (0)26 261 713
Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780
Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than January 13, 2017. Read more about Sandvik and apply at www.sandvik.se/career, Job ID: 347079.

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist
Irene Sveen

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.

Deadline: 13 Jan 2017
Job-ID: 347079

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