MANAGER, CARD PRODUCT MANAGEMENT

Purpose:

Reporting to the Senior Manager, Issuing, the position is responsible for the growth and support of the issuing card business portfolio.

Key Responsibilities:

• Support in product and business requirement definition and partner with stakeholders and cross-function teams for final card solution design and approval
• Drive implementation of key services and features related to card services
• Research and analyse product features and best practices in the financial services industry that complement our customer base and grow revenue
• Stimulate new card product innovation within the product team and amongst key clients and stakeholders
• Document solution requirements, review customer experience and conduct testing of product features to assure compliance with stated functionality and optimal user experience
• Develop key metrics and conduct ROI analysis as needed to ensure that value is obtained from the business

Qualifications and requirements:

For this position, the successful applicant will be an experienced card specialist and marketing strategist.  The applicant will be a customer centric, market-driven, and highly innovative, revenue generator, with accountability for the long term vision and profitable growth of the product line and customer segment.

Minimum qualifications and experience:

• A University degree from an institution recognized by the Commission for University in a Business–related field
• Possession of a postgraduate degree or professional qualification in a business related field will be an added advantage. 
• At least 3 years’ experience in general banking with 3 years’ experience in card acquiring and 2 years in; VISA and MASTERCARD operations, Customer service, Sales and marketing

The above position is demanding for which the bank will provide a competitive package for the successful candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level e-mail and telephone contacts quoting the job title/reference in the subject field to recruitment@kcb.co.ke

NB: In the event that you are successful, we will require that you provide us with a Certificate of Good Conduct that is not more than 6 months old.

To be considered your application must be received by May 4, 2015.

Only short listed candidates will be contacted.

JOB REF: RB 36/2015