Monday, October 17, 2016

Membership Officer

The Foreign Trade Association (FTA) is a membership-based organisation dedicated to promoting free trade and global sustainable supply chains. We represent over 1800 companies and 13 associations from across industries worldwide. The FTA advocates for economically viable and ethical free trade. Our member companies operate in advanced and emerging markets around the globe. We are driven by supporting their daily operations.
In 2003, FTA created the Business Social Compliance Initiative (BSCI), a leading supply chain management system that supports companies to drive social compliance and improvements in factories and farms in their global supply chain. BSCI implements the principle international labour standards protecting workers’ rights such as, among others, International Labour Organization (ILO) conventions and the United Nations (UN) Guiding Principles on Business and Human Rights.
In 2014, FTA developed the Business Environmental Performance Initiative (BEPI), a program that enables companies to manage and improve the environmental performance of their global supply chain through a supported and tailored management system approach.
The Membership Officer is the first point of contact for FTA’s members. With Germany being our largest market, the Membership Officer will have a specific focus on German members. 
She/he needs to have a good overall knowledge of all FTA’s initiatives. She/he should be able to explain the different processes and services to existing and potential members in a clear manner. She/he has an open and friendly approach, is organised and able to multitask. The role may require travelling in Europe.
This role reports directly to the Membership and Business Development Manager
  • Delivers direct customer support to existing and potential members (phone calls, emails, etc.), determines which information requires attention from other team members and follows-up on the queries. 
  • Support the German-speaking National Contact Groups and related members when needed.
  • Directly responsible for managing member’s files.
  • Process registration/termination of members, ensuring accuracy of information entered into the Client Management System (CMS).
  • Follow-up on meetings with new members.
  • Deliver members trainings in German-speaking countries, in collaboration with the Capacity Building department.
  • Coordinate other members-driven projects when needed.
  • Ad-hoc support to the Membership team or other departments when needed.
  • Enter and manipulate data and information in word, excel and other database applications.
  • University degree,
  • Minimum three years’ experience in customer support and sales,
  • Excellent customer-driven skills,
  • Fluent in English and German. Additional languages are an asset,
  • Good presentation skills,
  • Knows how to work under pressure and is able to multitask, coordinating several projects simultaneously,
  • Diplomatic, cordial, articulate and assertive,
  • Able to build strong connections with a wide range of members,
  • Excellent knowledge of Windows, notably Excel, Word and PowerPoint,
  • Flexible, Dynamic and open personality,
  • Ability to adapt in a multi-cultural team.
  • An international environment with interesting and challenging field of activities
  • Belgian permanent employment contract with an attractive benefit scheme
  • The position is located in Brussels.
  • Please send your cover letter and CV to:
  • Selected candidates will be invited for an interview.
  • Contract type: CDI

Popular Posts


Accountant ACDI/VOCA ACTED Action Against Hunger ActionAid ADB African Development Bank ADB Asian Development Bank Administrative Administrative Assistant Advisor Afdb African Development Bank Afghanistan afr Africa Development Bank Africa Nazarene University Africa Union African Barrick Gold Africare AfricaRice Aga Khan University Agricultural Airtel Jobs Algeria American Embassy American Bar Association American Red Cross Amnesty Amnesty International Amref AngloGold Ashanti Angola Argentina ASIA DEVELOPMENT BANK ASIA JOBS Asian Development Bank AdB AU AFRICAN UNION Auditor Australia Austria Aviation Jobs BA British Airways Bank for International Settlements BANK JOBS BANK OF RWANDA Bank of Tanzania Barclays Bank Barrick Gold BBC WORLD SERVICE Belgian Development Agency Belgium Brussels BiRD Bureau for Institutional Reform and Democracy Botswana Brazil British Council British Red Cross Burkina Faso Burundi CANADA Cardno Care International Carter Center Catholic Relief Services Chad CHAI Clinton Health Access Initiative Chemonics International Chevron ChildFund International Chile CHINA Christian Aid CIMMYT International Maize and Wheat Improvement Center Civil Engineers Climate Change Coca-Cola Company Coffey International COMESA Commonwealth Communications Officer Community Development Congo Conservation International Consultancy COOPI Côte d'Ivoire Crown Agents Group Danish Refugee Council (DRC) DataBase Management Dell Deloitte Denmark DFID DHL Diageo Director DRC Democratic Republic of the Congo DRIVER EAC EAST AFRICAN COMMUNITY EAST AFRICA COMMUNITY Economist ECOWAS Education Egerton University EGPAF Elizabeth Glaser Pediatric AIDS Foundation EGYPT Electrical Engineer Electrical Engineering Embassy Jobs EMBL - European Molecular Biology Laboratory Energy Careers EngenderHealth Engineering England Environmental Ethiopia Etihad Airways EU Delegation European Union Jobs Family Health International Fao Food and Agriculture Organization FHI360 Fiji FINANCE Finance and Administration Finca Finland Ford Foundation France Freedom House Futures Group Geita Gold Mine GEOLOGIST Germany Ghana Goal Ireland Gold Fields Goldfields Google Jobs Governance Greenpeace Guatemala Haiti HANDICAP INTERNATIONAL Health and Medical HEALTH JOBS HelpAge International Honduras HOTEL JOBS Huawei Human Resources Human Rights Human Rights Watch I-TECH IAEA International Atomic Energy Agency IATA Air Transport Association IAVI International AIDS Vaccine Initiative IBM Software Group ICAP ICC International Criminal Court ICT JOBS IFAD International Fund for Agricultural Development IFC International Finance Corporation IGAD region IITA International Institute of Tropical Agriculture ILO International Labour Organization ILRI International Livestock Research Institute IMF International Monetary Fund Indonesia Industrial Insurance Inter-American Development Bank International AIDS Society International Alert International Criminal Court INTERNATIONAL GRAINS COUNCIL International Potato Center (CIP) International Rescue Committee Internews Europe INTERNSHIP OPPORTUNITIES Internships INTERPOL IntraHealth IOM International Organization for Migration Iraq IRC International Rescue Committee IRCT International Rehabilitation Council for Torture Victims Islamic development bank Islamic Relief Israel Italy ITU International Telecommunications Union IUCN The International Union for Conservation IWMI International Water Management Institute J/P HRO Japan Jhpiego JOB IN INDIA Jobs in India JOBS IN RWANDA Jordan KCB Kenya Commercial Bank Kenya Airways Kenyatta University Korea KPMG Kuwait Latin America Lecturer LEGAL JOBS Lesotho Liberia LIBRARIAN Libya Logistics LWR Lutheran World Relief Maersk Makerere University Malaria Consortium Malawi Malaysia Mali Management Systems International (MSI) MANAGERS Marie Stopes International Marketing MCC Millennium Challenge Corporation Mechanical Engineer Médecins Sans Frontières MEDIA JOBS Mekong River Commission Mercy Corps Mexico Microsoft Middle East Jobs MINING Moi University Mombasa Monitoring and Evaluation Manager Mozambique Msh Management Sciences for Health MTN Group Myanmar Namibia National University of Rwanda NATO Nederland NEPAD Netherlands New Zealand NGO JOBS Nigeria Nokia Norway Norwegian Refugee Council OCHA UN Office for the Coordination of Humanitarian Affairs Office Attendants Oikocredit Oil and Gas OPEC Open Society Foundations Operations Organization for Security and Co-operation in Europe Oxfam Pact International PAHO Pan American Health Organization Pakistan Pan American Health Organization Panama Path International Pathfinder International Peace Corps Peru PHILIPPINES Plan International Poland Presbyterian University of East Africa Procurement Progressio Psi Population Services International Public Relation Puma Energy PwC PricewaterhouseCoopers Qatar Quality Assurance RECEPTIONISTS RECORDS MANAGEMENT Red Cross Jobs Republic of Kenya Researcher Restless Development Revenue Watch Institute Rio Tinto Room to Read Russia SABMiller SADC SAFARICOM JOBS SALES Sales and Marketing Saudi Arabia Save The Children Scholarships SECRETARY SECURITY JOBS Senegal Shell Group Shelter For Life Sierra Leone Sightsavers International Singapore SNV International Software Engineering SOKOINE UNIVERSITY OF AGRICULTURE Solidarités International somalia Sony Ericsson South Africa South America South Sudan Jobs Spain SPC Secretariat of the pacific community Sri Lanka sSierra Leone Standard Bank Group STATISTICIAN Stores SUPPLIES OFFICER Survey Swaziland Sweden Switzerland TANESCO Tanzania Tanzania Investment Bank Teaching TECHNICIANS Technoserve TELECOM JOBS Tender Tetra Tech ARD Thailand The Commonwealth The European Chemicals Agency Tigo Timor Leste Togo Tourism Tourism and Hospitality Toyota Transparency International (TI) Trócaire Tunisia Turkey UGANDA JOBS UK United KingDom UNAIDS UNDP UNESCO UNFPA UNICEF Unilever Careers United Arab Emirates United Nations Jobs United States Of America UNIVERSITY University of Cambridge University of Edinburgh University of Ghana University of Nairobi University of Oxford University of Pretoria University of Swaziland Unwomen US Embassy USAID Utumishi Jobs Vodacom Vodafone Group Volunteers VSO War Child International WaterAid International Web Development WEST AFRICA JOBS Western Union Company Wetlands InternationaL WFP World Food Programme Winrock International World Bank Jobs World Food Programme World Health Organization World Society for the Protection of Animals World Vision Jobs WorldFish Center WWF International Yahoo Yemen Zambia Zanzibar Zimbabwe