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Regional Facilities Contract Manager BR

10:47:00 AM

BRUSSELS

The Company

To meet the challenges relating to “Modernising Government” the FCO has embarked on a major change programme including the outsourcing of FM service, procurement optimisation and the introduction of Shared Services Centres. Staff, customers and suppliers will benefit from simplified, standardised and streamlined services. The delivery of the FCO's strategic priorities will be enhanced through better management information, and a streamlined and more agile network.

The Role

The Brussels based Regional Facilities Manager will provide customer account management for sites in Brussels, Dusseldorf, Luxembourg, Berne, Geneva, Amsterdam and The Hague.

Accountability and ownership of the service performance and facilities expenditure within this region is essential, along with building effective customer relationships. The FM will enable and pro actively manage the day to day delivery of effective and co-ordinated building maintenance, building projects and associated facilities management services in accordance with agreed contract terms. The role will also ensure that services are delivered to the required contract standards and within agreed budgets.

As Regional Facilities Manager your duties & responsibilities will be:

  • Set up and maintain regular performance monitoring meetings with relevant service level managers within the FM supply chain.
  • Provide input and take part in the service level governance meetings as required.
  • Develop and maintain productive relationships with the posts within the region, with the customers/building users/FCO directorates & departments and representatives of the service contractor, ensuring customer expectations are properly managed.
  • Ensure that the needs of all stakeholders are identified, communicated and acted upon as appropriate, in line with correct processes and protocols.
  • Encourage and collect customer feedback, identifying opportunity for service delivery improvement & ensuring proper representation back to lead department.
  • Maintain regular contact with other regional FMs and service provider staff and team leads to ensure uniformity of service provision and assistance in operational management.

The successful applicant will be an experienced Facilities Contract Manager, ideally in a public sector environment, with a proven record of success. Considerable experience of delivering facilities management service improvement, value for money and a track record of supervising FM contracts is essential, as is a thorough understanding and considerable experience of developing and operating performance based FM services.

Essential skills include:

  • Health & Safety legislation knowledge.
  • Strong communication and customer/supplier management skills.
  • Projects and minor works experience.
  • Good financial literacy and profit/loss reporting experience.
  • Good computer literacy skills, in particular Microsoft suite.
  • Good knowledge of EU/public procurement regulations.
  • Good negotiating and influencing skills.

Ideally you will have professional qualifications or equivalent in a property/FM or engineering related subject, and hold a membership of a property/FM related professional body. A comprehensive understanding of the FM market, including contract management and technical facilities, ideally with exposure to International facilities management with foreign languages would be desirable. This is a challenging and demanding, but also rewarding job that offers many development opportunities including obtaining professional FM qualifications and building on many FCO core competencies.

Exceptional opportunities such as this are rare and if you are an experienced Facilities Contract Manager looking for a challenging European FM position then your prompt application is encouraged.

Application by providing a full CV and cover letter in English should be sent to the Recruitment Officer, Corporate Services Brussels, Avenue d’Auderghem 10 B- 1040 Brussels or brussels.recruitment@fco.gov.uk. The closing date for applications is Friday 17th June 2011. Applicants must be legally entitled to work in Belgium.

Selection

Applications will be shortlisted from the information provided and suitable candidates will be invited to an interview between Monday 20th June and Friday 01st July at the British Embassy in Brussels. The successful applicant will be required to undergo security checks before a formal offer of appointment can be made. The FCO does not give reasons for non-selection at the short listing stage of a recruitment exercise.

No accommodation or relocation expenses are payable in connection with this position.

Equal Opportunity

The British Embassy in Brussels as part of the Foreign and Commonwealth Office is an equal opportunities employer and has been awarded the UK's Investor in People standard.

Closing Date: 17th June 2011
Gross Salary: € 51 500.00
Position Type: Permanent


Coporate Services Benelux

Av. d’Auderghem, 10
1050 Brussels
Belgium

Tel: +32 2 287 63 11 begin_of_the_skype_highlighting +32 2 287 63 11 end_of_the_skype_highlighting
Fax: +32 2 287 63 20
www.fco.gov.uk

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