To manage the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost effective environment. Liaises with Airport Authorities and third party service providers ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Manages all elements of the ground operation whilst on duty.
You will be responsible to:
Deliver strong performance at the outstation, whilst managing relationships with relevant internal and external parties.
Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints.
Ensure that all airport activities are delivered safely and securely in compliance with Etihad corporate, local and CAR OPS regulatory standards.
Manage and audit Service Level Agreements with Ground Handling Agencies.
Responsible for the maintenance of Emergency Response and Business Continuity plans.
Ensure that opportunities to optimize airport revenues are identified and delivered.
Ensure the Performance Management of team members is carried out in accordance with the Etihad Airways values.
Ensure that all ground services business is delivered in accordance with the Etihad values.
Responsible for the delivery of delay, disruption and diversion plans.
Other ad hoc duties as detailed by the business as and when required.
Qualification & Education:
Degree level education is preferred or relevant industry experience.
Relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service preferably gained in 4-5 years working experience with an airline or ground handling agency ideally with 1-2 years management or supervisory experience.
Training & Knowledge:
Strong written and verbal English and German language
Function specific licenses for tasks performed, where required e.g. load control