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Supervisor - Lease End Services US-CA-Greater Los Angeles-Torrance


Toyota Financial Services
Our people are the driving force behind our success and we're moving forward!
Join a dynamic company known for rapid growth and solid success.
To make your mark as Supervisor - Lease End Services, you will:
  • Manage day-to-day responsibilities of the Lease End Services Team.
  • Oversee the Lease End Services team by providing guidance, coaching, and developmental support to assist the team with achieving established department goals.
  • Ensure the Lease End Services team is high-performing and cohesive, and properly partners with one another, the Central Recovery department, and our Customer Service Centers to maximize performance and recovery dollars.
  • Conduct monthly meetings with direct reports to ensure that performance is aligned with expectations and recovery goals.
  • Make recommendations to management on contests and incentives that can be implemented to increase team performance.
  • Identify areas of risk (e.g. legal compliance) and notify management accordingly.
  • Ensure team workload is evenly and properly distributed to maximize performance. Provide feedback to management with any challenges.
  • Handle escalated customer calls.
The candidate who fills this position will have the option to work a 9/80 alternative schedule which means working 80 hours over nine calendar days, with the tenth day off. The day off will be alternating Fridays.

Qualifications

TFS is looking for individuals with strong business sense and practical expertise. Successful candidates should have:
  • Strong analytical abilities and a minimum of one year of previous supervisory/managerial experience in a process oriented environment is required.
  • Five or more years of collections, skip tracing and/or finance experience preferred.
  • Thorough understanding of TFS/LFS collection procedures, including FOPP, State/Federal collection and repossession laws and requirements, and FDCPA regulations is highly desired.
  • In-depth understanding of TFS/LFS field operations, accounting principles and system capabilities are highly desired.
  • Strong interpersonal skills, process administration abilities, collection/recovery philosophies, as well as excellent verbal and written communication attributes are a necessity.
  • Strong understanding of MS Excel, MS PowerPoint and MS Access is a plus.
  • BS/BA degree in business with emphasis in finance or accounting, or equivalent experience preferred.
Turn toward great benefits:
  • Work/Life benefits (flextime, 9/80 work schedules offered where applicable, tuition reimbursement)
  • Vehicle lease and purchase (Associates are eligible date of hire, access to favorable rates and more incentives!)
  • Medical, dental and vision insurance (Associates are eligible date of hire & premiums are paid by Toyota)
  • Matching 401(k) and fully funded Pension Plan
  • Paid time off (vacation, sick, personal, holidays)
About Toyota Financial Services
Headquartered in Torrance, Calif., Toyota Financial Services (TFS) is the finance and insurance brand for Toyota in the United States, offering retail auto financing and leasing through Toyota Motor Credit Corporation (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers. TFS currently employs over 3,300 associates nationwide, and has managed assets totaling more than $81 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corporation. Equal Opportunity Employer M/F/D/V. We E-verify.

US-CA-Greater Los Angeles-Torrance