Graphics Designer, Illustrator I in Washington, DC

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We seek qualified candidates for the position of Graphics Designer, Illustrator I in Washington, DC.

Position Description:

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines. Acts as an internal expert in terms of the assigned system is, and is not capable of, and is responsible for knowing what changes have been made to the base system. Incumbent plays a critical role in delivering high-quality service and support to various levels of internal users. This is technical and analytical work in developing, designing, and/or analyzing technical solutions for clients. Duties include client needs assessment as well as evaluating hardware availability and software requirements. The Graphic Designer will:

• Assists in the evaluation, development and implementation of company systems, Off-the-Shelf and/or Hosted solutions.
• Participates in code and design reviews.
• Develops new system components to include graphic user interfaces, methods codes, database interfaces and reports.
• Troubleshoots basic software malfunctions, maintaining existing programs and make appropriate modifications based on changes in business environment, equipment, personnel and/or errors in existing programs.
• Ensures the consistent and reliable use of all code management and library systems assuring available, reproducible and reusable programs.
• Coordinates with employees and consultants, on-site and in the field.
• Works with IT (ITIL Lifecycle) and project teams to analyze and clarify operations’ requirements.
• Assists in managing flow of change request activities including assignment of programmer and documentation to be updated
• Works with development team(s) to update project plans and track projects. Assist in managing overall scheduling and timeline across projects.

Minimum Requirements:

Associate degree or its international equivalent in Communications, Computer Science, Information Technologies, Computer Engineering. 3 – 5 Years of work experience. Working knowledge of project management concepts. Possession of excellent analytical skills. Possession of excellent written and oral communication skills. Ability to work in a team environment. Customer Service Oriented.

Interested candidates may register online through FHI 360's Career Center at www.fhi360.org/careercenter or through the Employment section at www.fhi360.org. Please submit CV/resume and cover letter including salary requirements. Please specify source in your application.

AA/EOE/M/F/V/D