Closing date: 9th September 2012 This is a fantastic opportunity for Korean language speakers to join our mixed fleet where you have the chance to excel and be recognised for your individual contribution as cabin crew. If you aspire to be the very best, you are customer focused and work well as part of a team, then this could be the opportunity you’ve been looking for.
You’ll build on your previous customer service experience and be encouraged to accept responsibility for the delivery of excellent customer service on-board delivered in both English and Korean. You’ll have the opportunity to develop new skills, take control of your career path and be recognised and rewarded for the outstanding performance you demonstrate. As a Korean language speaker, the majority of your flying will be to the mixed fleet destination of Seoul in South Korea where you will have stays of up to 3 nights. There will also be opportunities to fly to other destinations on the mixed fleet network. This unique opportunity will provide you with the chance to immerse yourself in Korean culture, enhancing the outstanding customer service on board for our Korean customers. Another benefit will be the opportunity to regularly travel to Korea. For some of you, this would provide a chance to further improve your knowledge of the Korean language in its natural environment. For others it would provide a chance to reconnect regularly with friends or family in Korea. Total reward package cabin crew: c£20,000pa includes basic salary, elapsed hourly pay and performance related incentive reward.
- To ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EU-Ops, British Airways requirements and all other relevant legislation
- Maintain compliance at all times with SEP/Recency
- To deliver world-class customer service style and standards reporting to the Senior Cabin Crew Member on the day
- To act as a British Airways Ambassador to crew, colleagues and customers
- To ensure compliance with all corporate policies, (including uniform and punctuality), local processes, procedures and relevant legislation, including Dignity at Work
- To work independently, proactively offering support to colleagues
- To build effective working relationships with crew colleagues and service partners to work as one team
- To deliver the crew objectives set by the business and a personal development plan, developing self-awareness through 360 feedback
- To proactively provide further levels of customer service to our Korean speaking customers
- Provide public announcements in Korean as required
Essential Capabilities - Always focused on safety
- Passionate about customers and service
- Confident in dealing with premium customers
- Strong team player, able to communicate clearly and build relationships with colleagues, customers and service providers
- Effective and confident in prompt decision-making
- Able to remain calm and diffuse challenging situations and resilient under pressure
- Demonstrates pride and knowledge of the British Airways Brand and understanding of the business objectives and issues
- Champions dignity at work and diversity
Korean Language Requirements - The ability to speak and understand Korean including the ability to understand complex sentence structures
- Confident and accurate usage of a wide variety of Korean vocabulary appropriate for food and beverage service, first aid, tourism or other uncommon aviation technical terms
- Confident in making public announcements in Korean as required, both pre-prepared and ad-hoc
Essential Qualifications - To be aged 18 or over at the time of application
- To be the required height, with weight in proportion, and meet the minimum reach requirement
- To be medically fit to meet regulatory and role requirements
- To have English and Maths to GCSE level or equivalent
- To have proven customer service experience
- To have a valid passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
- To be prepared to undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years
- To wear the British Airways uniform to the required standard with no visible tattoos or body piercings, and to be prepared to remove any headwear in the event of an emergency
Experience - Strong Customer service experience
Expertise - Knowledge of safety procedures, service style and standards needed to ensure delivery of world-class customer service.
- Ability to confidently use Korean language (including honorific and humble forms) suitable to a customer service environment.
Testing There will be a test carried out during the interview process. You will need to demonstrate that you are capable of delivering the following: - You can hold a general discussion in Korean with a Korean speaker
- You are able to read a pre-prepared public announcement aloud
- You are able to translate an English verbal public announcement and deliver this announcement in Korean
Your Application To apply, you will need to successfully complete a series of multiple choice questions which may take approximately 30 minutes. These questions form part of the selection process and your responses will be assessed. The subsequent stage will consist of the following questions: 1. Please describe why you are applying for this role and what attracts you to Mixed Fleet? (Max 250 words). 2. Give an example of when you have recently delivered excellent customer service. Please be explicit about the situation, your role within it and how you knew the customer was satisfied (Max 250 words). 3. Please state how you heard about this vacancy, i.e. flyer distributed at the Olympic Park, BA website, search engine, other media sources, etc. (Max 50 Words).
We are planning to assess candidates at our Heathrow recruitment centre. Please be aware we have limited assessment slots, so we recommend you submit your application at the earliest opportunity.
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