Bilingual Account Specialists

Job Number	1893615
Business	GE Capital
Business Segment	Capital - Americas
About Us	At GE Capital Americas, we’re redefining what’s possible. Whether it’s providing financing to purchase, lease and distribute equipment, or supplying our clients with the capital needed for their real estate and corporate acquisitions, refinancing and restructurings, the GE Capital Americas teams are dedicated to turning imaginative ideas into leading financial products and services that support the success of businesses worldwide. GE Capital Americas is the top leasing company in North America and a leader in U.S. corporate finance. Here you’ll work with the most talented people in the industry, employing world-class processes to execute projects with real impact. If you’re an enthusiastic self-starter and a driven, creative, flexible problem-solver, then join GE in creating the next generation of financial products that will keep the world of business moving forward for generations to come. imagination at work… GE is an Equal Opportunity Employer. GE offers a competitive salary, outstanding benefits & the professional advantages of an environment that supports your development & recognizes your achievements. GE offers an inclusive environment where employees have the opportunity to succeed and diversity is embraced as a competitive advantage in the marketplace. The passion that our people bring to their work extends to their private worlds, and GE encourages a healthy balance between the two. GE values education and is dedicated to providing the tools and training for your professional development.
Posted Position Title	Bilingual Account Specialists
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Iowa
City	Cedar Rapids
Postal Code	52404-8247
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. GE Capital, Americas has a variety of positions in Customer Care, Portfolios Services and Collections in Cedar Rapids, Iowa, that require fluency in English and Spanish. We provide equipment leasing, financing and other services to businesses in the middle market across the U.S. The positions support operating processes, transactions or account resolution. They service requests and ensure timely, accurate, compliant and complete reconciliation or resolution of accounts.
Essential Responsibilities	Our representatives play an instrumental role in creating a positive customer experience by responding to inquiries and providing solutions to our commercial customer base. You will be delivering world-class service while addressing the needs of our commercial customers through inbound and/or outbound calls or requests. This is an exciting opportunity for highly dependable and motivated associates who enjoy the challenge of customer service and a positive work environment. We are accepting applications now for positions we anticipate filling in the near future. As actual openings become available, you may be contacted to discuss possible opportunities. We also encourage you to visit our website at www.ge.com/careers and sign up for a search agent so you can receive emails when specific positions that match your interests are posted.
Qualifications/Requirements	High School Diploma or GED with a minimum of 1 year of related customer service, collections, leasing or financial services work experience or equivalent military experience  Experience with Microsoft Office Suite, including: Word, Excel, PowerPoint and Outlook or comparable software application  Fluency in English and Spanish (verbal and written)  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Bachelor’s degree in Finance, Accounting, Business or related field  Experience in a financial services, banking or accounting environment  Excellent interpersonal, verbal and written communication skills  Attention to detail; accurate and well organized  Strong problem solving, analytical and mathematical skills, including the ability to research customer matters completely, accurately and timely  Experience developing and maintaining relationships with customers (both internal and external) to resolve issues  Ability to handle multiple task simultaneously and continually meet deadlines  Professional phone manner; ability to listen and probe to determine root causes and resolve issues quickly
Section 19 Job	YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.

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