IT SERVICE ARCHITECT – DATA CENTER

TECHNICAL CHALLENGER & TRUE COORDINATOR?
WE VALUE THAT IN YOU

Working in a constantly changing environment with representation in more than 130 countries and across all time zones calls for a team of open-minded and business-driven people with good technical understanding. Service Operation Managers and Service Architects as well as Demand Coordinators and Project Managers, all with different backgrounds and experience, make up our team today.

Core Services is now looking for an IT Service Architect for a position that provides opportunities to design service solutions that are relevant and fit-for-purpose to give our business areas necessary tools for their operations. You also influence and actively take part in the journey of moving Sandvik IT towards the next generation of data center services, including growth of cloud and software defined services. We aim to provide service components packaged in the most efficient way to enable flexibility and transparency for our customers, as well as to have clearly defined and documented services that are correctly priced, measurable and reported on.

This position is preferably to be located in Kista, and some travel to Sandviken will be required.

Job Summary

As an IT Service Architect for Data Center services you are responsible for ensuring service designs that fit our Service Strategy - for both new and existing solutions - and that we meet our internal customer requirements as well as securing the requirements are in line with the overall architecture framework, IT principles and policies. Another important part of this role is to identify which solutions, processes and competencies are necessary to provide a certain service, and you maintain and improve the services in accordance with the IT architectural guidelines and constraints. As a Service Architect you also write service descriptions, defines service levels such as SLO’s and KPI’s, identifies cost drivers and align pricing models to these. You also collaborate with the service owner and other stakeholders when calculating total cost of ownership (TCO).

Furthermore, you are responsible for coordinating our team of architects to ensure progress of assignments and you take part in the Service Design and Service Transition processes. You may also be involved in other assignments, for example supporting application development projects with architectural design matters.

Some travel might be needed.

Your profile

We are looking for someone with a Bachelor's in IT or equivalent knowledge gained through experience. You have more than five years’ experience as a solution architect in bid teams, building IT solutions as a service: including writing service descriptions, calculating TCO and defining meaningful SLOs and KPIs. You are a certified IT architect with vast experience from working in a process-oriented organization. Experience from service delivery in a global outsourced environment is advantageous, as is experience with data center services, IT Service Management (ITSM), ITIL, service reporting and outlining business cases. It is also preferred that you have experience from translating customer requirements into solutions and have knowledge from business systems continuity planning. As we operate in a global setting, you need to be fluent in English.

We recognize and value your passion and personality; characterized by your commitment to perform and deliver on tight deadlines, always striving forward and taking the initiative. You are punctual, with an independent working style and great networking and communication skills. Since you will be facing an extensive variety of challenges, you must also be able to identify the wider implications of any given issue.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion.

Contact information

For further information about this position, please contact:

Gun Selldén, recruiting manager, +46 (0)8 793 05 53

Union contacts

Urban Höög, Unionen, +46 (0)26 261 713

Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780

Peter Olsson-Andrée, Ledarna, +46 (0)26 261 984

Send your application no later than December 13, 2016. Read more about Sandvik and apply at home.sandvik/career, Job ID: 345004.

For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.

Recruitment Specialist

Renée Nordström

Sandvik is a high-tech and global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. In 2015, the Group had about 46,000 employees and sales of about 91 billion SEK in more than 150 countries.

Deadline: 13 Dec
Job-ID: 345004

APPLY FOR THIS JOB