Loans Officers (Accounts Relations Officers)
To develop and maintain a quality loan portfolio at the respective branch and to administer other financial services as available
Major Areas of Responsibility:
I. Sell of all financial products.
- Develop marketing and work plan for the establishment of solid clientele base.
- Identify and sensitize the potential clients in the respective area of operation.
- Use the company lending Methodology to sell the products.
- Refer clients that are illegible for other FINCA products to the respective departments.
II. Mobilize and retain groups.
- Mobilize groups for the purpose of lending to them.
- Train of group members in the FINCA Lending methodology.
- Guide, monitor, and supervise SGL activities in line with SGL policy and procedure manual.
III. Process loan applications.
- Evaluate and assess the credit risk of individual clients and groups by inspecting business and household of potential clients, appraise client’s business and repayment capability before disbursing loans.
- Generate and submit on time accurate documentation to enable loans to be disbursed.
- Maintain complete and accurate loan documentation in the office and supervise the maintenance of group record keeping process.
IV. Monitor loan/group performance.
- Attend group meetings as required by methodology.
- Supervise groups to ensure timely repayments, attendance of meetings, update of group records.
- Maintain group cohesion.
- Make recommendations on improvement of products to branch management.
V. Recover loans.
- Follow up with group executives to recover both internal and external arrears.
- Participate and/or hold cluster meetings.
- Take individual action as per policy to recover delinquent loans.
VI. Report on the portfolio performance.
- Prepare and submit reports on the number of clients, repayments, portfolio quality, loan recoveries and follow-up action on delinquent loans.
VII. Manage client relationships.
- Maintain the company standard customer service in all group members.
- Provide advice to clients on borrowing and loan management.
- Maintain constant communication within assigned groups.
- Ensure and increase client satisfaction without threatening performance goals.
PERSONNEL SPECIFICATIONS:
Education:
- Diploma in commerce/accounting/banking or related qualification.
Language:
- English
- Language of the area in which the branch is located.
Experience:
- None.
Functional skills:
- Ability to effectively sell FINCA products/services.
- Business management skills.
- Credit analysis skills.
- Abilities to form teams which can work together.
- Excellent public relation skills.
- Well-developed ability to work and communicate.
- Ability to promote, organize, and maintain groups.
- Observations skills.
Managerial/professional skills:
- Planning and organizing skills.
- Excellent communication and interpersonal skills.
- A team player who is also able to work independently.
- Good problem-solving skills
- Good negotiation skills.
- Customer-oriented.
- Social consciousness.
- Integrity and professional ethics.
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