Systems Support Officer - Royal Household
Department
Privy Purse and Treasurer’s Office
Location
Buckingham Palace
Grade
24
Starting Salary
£19,436 per annum plus benefits
Hours of work
37.5 per week including some weekends
Contract Type
Permanent
Accommodation available?
No
Mandatory Requirements
You must be educated to degree level (or equivalent), with excellent IT skills and experience of working in a customer-focused environment. A full clean UK driving licence is also essential.
Job Description
You will join the team responsible for providing Royal Household users with a courteous, technically correct and administratively accurate support service. As the first point of contact for callers to the Helpdesk, you will be responsible for:
• providing friendly and efficient service
• logging enquiries and undertaking investigative work to diagnose faults
• promoting good standards of IT practice across the organisation
• raising requisitions for required equipment and recording changes to the inventory
• administering user permissions
• assisting with installation, upgrade, migration and office move projects.
Click on the link below to view a full job description.
• providing friendly and efficient service
• logging enquiries and undertaking investigative work to diagnose faults
• promoting good standards of IT practice across the organisation
• raising requisitions for required equipment and recording changes to the inventory
• administering user permissions
• assisting with installation, upgrade, migration and office move projects.
Click on the link below to view a full job description.
Person Specification
You must:
• be educated to degree level (or equivalent)
• have experience of working in a customer focused environment, ideally on an IT helpdesk
• be a computer ‘power user’ with the ability to resolve technical queries
• be knowledgeable in the use of the Microsoft Office suite of applications
• have excellent communication skills
• have a patient approach and the ability to assist users of varying IT literacy
• hold a full clean UK driving licence
• be methodical with accurate documentation skills and close attention to detail
Desirable:
• knowledge of ITIL standard / ITIL Foundation Training
• knowledge of any ticketing system
• knowledge of EPOS retail systems
• technical qualifications e.g MCP
• be educated to degree level (or equivalent)
• have experience of working in a customer focused environment, ideally on an IT helpdesk
• be a computer ‘power user’ with the ability to resolve technical queries
• be knowledgeable in the use of the Microsoft Office suite of applications
• have excellent communication skills
• have a patient approach and the ability to assist users of varying IT literacy
• hold a full clean UK driving licence
• be methodical with accurate documentation skills and close attention to detail
Desirable:
• knowledge of ITIL standard / ITIL Foundation Training
• knowledge of any ticketing system
• knowledge of EPOS retail systems
• technical qualifications e.g MCP
Application Closing Date
29 Jun 2012
Systems Support Officer
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