Technical Support Analyst DFID
Reference: DFIDJOB-0224
Closing date: 19 July 2012
Interview date: Not Specified
Number of vacancies: 1
Salary: - B2
Location: Abercrombie House, East Kilbride
Appointment Terms: Permanent
Working Arrangements: Full-time
Specific requirements: Specialist Information Technology (IT)
Brief description: DFID is seeking to appoint a Technical Support Analyst to join the team supporting users of the ARIES system.
The Business Support Team (BST) is responsible providing support to all users of the ARIES application, providing DFID staff with help and advice on all aspects of the application including problem and issue resolution and provision of training and procedural advice. Added to this the team manages and implements system changes around procedures, departmental restructuring and upgrades. During which time they will deal with calls for assistance from around 2,200 ARIES users, working in conjunction with the ARIES functional analysts and other members of Business Support.
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