Cashier (G-2) - Vienna, Austria

Organizational Unit:	Sales and Warehouse Unit Commissary Management Section Division of General Services Department of Management
Duty Station:	Vienna, Austria
Issue Date:	18 September 2012
Application Deadline:	17 October 2012
Type of Appointment:	Fixed term extrabudgetary (subject to a probationary period of 1 year)
CCOG codes:	2.P

Organizational Setting

The Division of General Services is one of the six Divisions in the Department of Management. It provides service functions through the Director's Office and five Sections: Facilities Management, Seibersdorf Facilities Management, Archives and Records Management, Transport and General Support and Commissary. The Commissary is a tax and duty-free store. It was established as a self-sustaining and non-profit making operation in order to facilitate the purchase of limited quantities of consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations. Under the overall direction of the Director, Division of General Services and the direct management of the Head, Commissary Management Section, the Commissary consists of three Units: Procurement, Sales and Warehouse, and Invoice Control. The Sales and Warehouse Unit is divided into three major Groups: the Main Sales Group, the Cosmetics and Boutique Group and the Warehouse Group. The Main Sales Group is responsible for the display and sale of all goods in the Salesroom, the shelf replenishment and the operation of the Depository and the Bulk Sale Outlet. As a member of a team of cashiers, the incumbent primarily works at the cash register, a task which is physically strenuous since all goods have to be passed over the scanner manually. Handling/opening boxes as well as restocking the Salesroom shelves involves physical effort and risks. The long hours spent behind the cash register monitor are strenuous for the eyes. Work may be assigned by the Team Supervisor or the Head, Sales and Warehouse Unit. The customer-oriented environment demands a willingness to work shift and, sometimes at short notice, long hours.

Main Purpose

Under the day-to-day supervision of one of the Team Supervisors and the general supervision of the Unit Head, the incumbent performs cashier as well as shelf-replenishment duties; he/she is expected to perform all his/her routine duties independently.

Working Relationships

The incumbent interacts with Commissary customers of all levels on an ongoing basis on day-to-day issues concerning the shop environment (e.g. product locations, prices, special offers, etc.) and exchanges work-related information with other Commissary staff.

Functions / Key Results Expected

Operate cash register scanning merchandise with barcode price label scanner; check if billed amounts match the number of items purchased; receive payments from customers which may be in cash or debit cards. Count received cash payments based on change indicated on the cash register, return accurate change to customers. At the end of the shift print out the "end of day cash register" slip and hand the total cash intake with the slip to the Supervisor. If required, collect change money from the bank and take cash intake to the bank. Ensure proper maintenance of cash register and report problems to Supervisors. For products not labelled with barcodes, look up on the shelf label the relevant Commissary article numbers and key them in by hand in the cash register. Ensure that only authorized persons are allowed to make purchases by checking grounds passes and pictures at the cash register. Interact with customers and address routine queries/complaints from customers; refer more complex queries/complaints to Supervisors. Receive and open cases received from the Warehouse; open and unpack merchandise, check expiry dates; ensure proper display of the merchandise, maintain a tidy Salesroom, stock and replenish shelves with new or transferred goods in accordance with the first-in-first-out principle and check intactness of packaging. For products not labelled with barcodes, print out and attach to the product the relevant Commissary article numbers. Use mobile computing devices to check availability of stock and order maximum quantities from the Warehouse to ensure adequate stocking levels on the shelves. If assigned, act as backstop for Sales Clerk.

Knowledge, Skills and Abilities

Basic knowledge of Microsoft Office 2010, which is the IAEA standard. Good health, physical fitness and strength to carry out strenuous work. High degree of accuracy to identify and label merchandise as well as to handle cash transactions. Ability to concentrate for long periods of time. Strong customer orientation with the ability to deal with customers and staff at all levels in a professional manner.

Education, Experience and Language Skills

Completed secondary education. Minimum of one year of working experience involving cashier duties, including operation of related Electronic Data Processing equipment. Experience in data entry applications and basic clerical experience. Basic English test (Level 3) and English Typing Test (Level 2) to IAEA standard. Good knowledge of written and spoken English. Working knowledge of German desirable. Knowledge of another official IAEA language (i.e. Arabic, Chinese, French, Russian, Spanish) an advantage.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at €25 753 (subject to mandatory deductions for pension contributions and health insurance), six weeks' annual vacation, pension plan and health insurance.

How to Apply

Internal and external applicants need to complete an IAEA Personal History Form. Internal applicants are required to apply online at https://personnel.iaea.org. External applicants are required to apply online at http://recruitment.iaea.org. You can find more information about employment opportunities and working at the IAEA at http://www.iaea.org/About/Jobs. No e-mail or hard-copy application will be accepted. All applicants will be informed of the outcome of their application in due course. Applications received after the application deadline will not be considered. Applicants who do not comply with the aforementioned application guidelines or do not meet the essential requirements specified in this Vacancy Notice will not be considered. Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only. Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process.

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.