GOPA-Cartermill Online Community Assistant

GOPA-Cartermill, Brussels-based communication branch of the GOPA Group, is looking for motivated self-starters to join our promotions and online communications team.

The role of an online community manager is emerging from the Web2.0-oriented private sector. An Online Community Manager's skillset is generally considered to be a mix of customer service, marketing, copywriting, public relations and editorial skills, and is seen by many as pivotal in the evolution from public relations to public relationships.

At GOPA-Cartermill, the Online Community Assistant would be responsible for assisting the Online and Promotions Manager in managing and coordinating all aspects of the online (and sometimes offline) projects.

He/she would have regular contacts with our partners, external users, community members to ensure a smooth delivery and running of the projects. We are therefore interested in candidates who have a thorough understanding of online communities, social media and a passion for driving projects to results and successfully engaging with customers.

We are looking for persistence as well as strong collaboration and communication skills.

Starting: As soon as possible
Duration: 6 months with a possibility to prolong into a long term contract

Main responsibilities:

• Day-to-day management of online communities: promotion, facilitation, user management and support, moderation, etc.;
• Engaging with participants in existing platforms and online communities, blogger outreach, content syndication, etc.;
• Act as the first contact to a wide range of website users: answer emails, act as helpdesk, provide logistics support if required;
• Provide general information for the users: such as A-Z and FAQs and update the website accordingly;
• Research to innovate and identify multipliers, strategic contacts and various content types for the website;
• Upload the relevant content and /or update it online;
• Manage and keep up-to-date databases;
• Monitor feedback and follow up suggestions.

Required key qualifications:

• Bachelor and/or Master degree, preferably in Marketing, Communication, Business or IT Management, but relevant work experience is a valuable alternative;
• Tech-savvy, with a keen interest in the current social media landscape;
• Team-player with good internal communication skills;
• A demonstrated commitment to delivering the highest possible quality, on schedule and on budget.;
• Great attention to detail and good planning and organising skills;
• Commercial mind with the ability to handle multiple priorities and deadlines;
• Proactive and dynamic with a good common sense;
• Good writing and listening skills;
• Knowledge of more than just MS Office and willing to learn everything else;
• Excellent English communication skills.

Moreover, the following skills and experience are always desirable:

• 1-2 years relevant experience in a Communication, Events and/or Marketing department, preferably in an online company;
• Knowledge (or experience) of the EU policy making process and stakeholders;
• Knowledge (or experience) of various content management systems;
• Competence in other EU languages, particularly French and German;
• Experience in online community management and social media and/or public relations.

If you fulfill the key qualifications required, please send your cover letter and CV by email to jobs@gopa-cartermill.com.

Please note that only applications that meet the above-mentioned qualifications will be taken into consideration.