GOPA-Cartermill Online Community Assistant
GOPA-Cartermill, Brussels-based communication branch of the GOPA Group, is looking for motivated self-starters to join our promotions and online communications team.
The role of an online community manager is emerging from the Web2.0-oriented private sector. An Online Community Manager's skillset is generally considered to be a mix of customer service, marketing, copywriting, public relations and editorial skills, and is seen by many as pivotal in the evolution from public relations to public relationships.
At GOPA-Cartermill, the Online Community Assistant would be responsible for assisting the Online and Promotions Manager in managing and coordinating all aspects of the online (and sometimes offline) projects.
He/she would have regular contacts with our partners, external users, community members to ensure a smooth delivery and running of the projects. We are therefore interested in candidates who have a thorough understanding of online communities, social media and a passion for driving projects to results and successfully engaging with customers.
We are looking for persistence as well as strong collaboration and communication skills.
Starting: As soon as possible
Duration: 6 months with a possibility to prolong into a long term contract
Main responsibilities:
- Day-to-day management of online communities: promotion, facilitation, user management and support, moderation, etc.;
- Engaging with participants in existing platforms and online communities, blogger outreach, content syndication, etc.;
- Act as the first contact to a wide range of website users: answer emails, act as helpdesk, provide logistics support if required;
- Provide general information for the users: such as A-Z and FAQs and update the website accordingly;
- Research to innovate and identify multipliers, strategic contacts and various content types for the website;
- Upload the relevant content and /or update it online;
- Manage and keep up-to-date databases;
- Monitor feedback and follow up suggestions.
Required key qualifications:
- Bachelor and/or Master degree, preferably in Marketing, Communication, Business or IT Management, but relevant work experience is a valuable alternative;
- Tech-savvy, with a keen interest in the current social media landscape;
- Team-player with good internal communication skills;
- A demonstrated commitment to delivering the highest possible quality, on schedule and on budget.;
- Great attention to detail and good planning and organising skills;
- Commercial mind with the ability to handle multiple priorities and deadlines;
- Proactive and dynamic with a good common sense;
- Good writing and listening skills;
- Knowledge of more than just MS Office and willing to learn everything else;
- Excellent English communication skills.
Moreover, the following skills and experience are always desirable:
- 1-2 years relevant experience in a Communication, Events and/or Marketing department, preferably in an online company;
- Knowledge (or experience) of the EU policy making process and stakeholders;
- Knowledge (or experience) of various content management systems;
- Competence in other EU languages, particularly French and German;
- Experience in online community management and social media and/or public relations.
If you fulfill the key qualifications required, please send your cover letter and CV by email to jobs@gopa-cartermill.com.
Please note that only applications that meet the above-mentioned qualifications will be taken into consideration.
Post a Comment