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ICT OFFICER, UNOCHA

Background

The situation in Somalia remains fragile with continued political instability, climatic variability, and lack of basic social services. OCHA’s role is to coordinate effective and principled inter-agency humanitarian response and ensure that relief assistance reaches the people who need it in a timely manner. In line with OCHA’s global mission, OCHA Somalia continues to:
  • Advocate for access to basic services, especially water, sanitation, education and health for vulnerable communities, including the collection, analysis and dissemination of information to humanitarian partners, and negotiation of access;
  • Support the government efforts and humanitarian organizations in relocation of internally displaced and return;
  • Coordinate the implementation of humanitarian response in Somalia with UN agencies and programmes, national and international NGOs and local authorities/communities as appropriate, with focus on strengthening the cluster approach;
  • Enhance a protective environment that respects the human rights of all, including IDPs, returnees and minority clans.
The ICT Officer will supervise the ICT Officer (NOA) and work in close collaboration with the Information Management, Front Office, Coordination, Public Information and Funding teams in the CO.

Duties and Responsibilities

Summary of key functions:
  • Implementation of ICT strategies and introduction/implementation of new technologies;
  • Development of information and documentation management system;
  • Management of CO hardware and software packages;
  • Networks administration;
  • Provision of web management services;
  • Facilitation of knowledge building and knowledge sharing.
Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:
  • Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
  • Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.;
  • CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT team;
  • Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management;
  • Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement;
  • Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets;
  • Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation;
  • Provision of support to the functionality for improved business results and improved client services;
  • Leadership of the ICT team for effective and client-oriented services.
Ensures development of information and documentation management system focusing on the achievement of the following results:
  • Development and implementation of CO information and documentation management system in accordance with OCHA policy and the country office needs.
Manages CO hardware and software packages, focusing on the achievement of the following results:
  • CO hardware and software platforms meet the OCHA corporate standards and the CO key business processes;
  • Provision of advice on maintenance of equipment and acquisition of hardware supplies;
  • Supervision of the implementation of corporate OCHA systems;
  • Development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).
Ensures efficient networks administration, focusing on achievement of the following results:
  • Monitoring of the computing resources to provide a stable and responsive environment;
  • Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user;
  • Monitoring of backup and restoration procedures for both server and local drives.;
  • Timely upgrade of LAN infrastructure and Internet connectivity to meet OCHA requirements;
  • Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided. 
Provides web management services, focusing on achievement of the following results:
  • Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems);
  • Creation and technical maintenance of the CO websites and Intranet;
  • Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.
Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
  • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
  • Organization of training for the operations/projects staff on ICT issues;
  • Synthesis of lessons learned and best practices directly linked to ICT management;
  • Sound contributions to knowledge networks and communities of practice.
Impact of Results
 
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies

Functional Competencies:          
 
Building Strategic Partnerships
  • Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues.
Promoting Organizational Learning and Knowledge Sharing
  • Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things;
  • Documents and analyses innovative strategies and new approaches.
Job Knowledge/Technical Expertise
  • Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position;
  • Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks;
  • Identifies new and better approaches to work processes and incorporates the same in his/her work;
  • Analyzes the requirements and synthesizes proposals;
  • Strives to keep job knowledge up-to-date through self-directed study and other means of learning;
  • Demonstrates good knowledge of information technology and applies it in work assignments.
Promoting Organizational Change and Development
  • Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives.
Design and Implementation of Management Systems
  • Maintains information/databases on system design features;
  • Develops simple system components.
Client Orientation
  • Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion;
  • Organizes and prioritizes work schedule to meet client needs and deadlines;
  • Establishes, builds and sustains effective relationships within the work unit and with internal and external clients.
Promoting Accountability and Results-Based Management
  • Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems.
Core Competencies:
  • Demonstrating/safeguarding ethics and integrity; 
  • Demonstrate corporate knowledge and sound judgment;
  • Self-development, initiative-taking;
  • Acting as a team player and facilitating team work;
  • Facilitating and encouraging open communication in the team, communicating effectively;
  • Creating synergies through self-control;
  • Managing conflict;
  • Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member;
  • Informed and transparent decision making.

Required Skills and Experience

Education:          
  • Master’s degree in Information systems, Information Management or Bachelors with four  years of experience in Computer Science or related discipline.
  • Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months;
  • A first level university degree with a combination of 4 years relevant working experience may be accepted in lieu of the advanced university degree.
 Experience:       
  • Master’s degree and 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.
 Language Requirements:            
  • Fluency in oral and written English.