Customer Service & Parts Order Desk Administrator - Derbyshire

Introduction

Sandvik is an advanced-technology engineering group operating on a global scale throughout 130 countries. Sandvik Mining and Construction is a business area within the Sandvik Group and a leading global supplier of equipment, cemented-carbide tools, service and technical solutions for the excavation and sizing of rock and minerals in the mining and construction industries. An exciting opportunity has arisen at our site in Swadlincote for a Customer Service Order Desk Administrator to join the sales team.

The Role

The successful candidate will:

• Provide telephone support for customers' enquiries on technical, application and wear/spare parts issues (primarily for stationary crushing and screening/heavy mobiles, plus mobile crushing & screening, surface drilling & tunnelling when required).
• Provide a range of solutions to meet and exceed customer requirements.
• Receive and deal with customer enquiries in a professional and efficient manner.
• Process purchase orders for wear and spare parts.
• Proactively promote and improve sales of wear and spare parts.
• Visit customer sites as and when required.

Your Profile

The ideal candidate will:

• Be sales and profit driven with the ability to accurately forecast potential sales.
• Possess strong customer service skills with previous experience of working in a customer orientated environment.
• Have strong communication skills and have previous exposure to dealing with customers over the telephone and face to face, in a confident and professional manner.
• Possess a good level of education and be proficient in the use of IT systems, especially in the use of Microsoft Office software.
• Have a flexible approach to work and proactive attitude with a desire to own decisions and take responsibility for outcomes
• Be able to work with minimal supervision on own initiative as well as part of a team and pay strong attention to details.
• Have excellent time management skills and able to respond efficiently to immediate queries.

Knowledge and/or experience of the mobile crushing and screening market would be desirable.

Applicants must be eligible to work in the UK or hold a valid permit to work in the UK.

Closing Date: 6th July 2014

To apply, please click the 'apply' button below. If you experience any problems, please contact the HR Service Centre on 0800 652 0011.

No agencies please.

Deadline: 06 Jul 2014

Job ID: 331739

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