Technical Assistant Service Desk with the ICT Operations Group

EUROPOL - European Police Office

The Hague, Netherlands

Protecting Europe

Europol is the European law enforcement agency. Europol supports law enforcement authorities in Europe and throughout the world in preventing and combating serious international crime and terrorism. We are contributing to a safer Europe through exchange and analysis of criminal intelligence. Europol applies a policy of equal opportunity for men and women. Applications from female candidates are particularly encouraged.

The purpose of this post is to assist the specialist tasked with the maintenance of the client operating systems and client software, supporting up to 1800 devices including desktops, laptops, mobile devices etc.

The main responsibilities may include:

• Deploy Software via Altiris or Microsoft deployment tools or remote or manual installation methods;
• Evaluate users’ problems and perform activities necessary for the immediate short-term resolution or escalation of incidents and service requests connected to software deployment or changes in the hardware platforms these deployments target;
• Troubleshoot PGP, TCP/IP, VPN and network related issues;
• Perform any other task assigned by the line manager.

Your profile:

We are looking for technical assistants from all EU Member States, who have:

• Experience in an IT Helpdesk and Service Desk environment;
• Sound knowledge of Information Technology, especially in the field of desktop applications and desktop PC technology; 
• Sound knowledge of ICT security technologies and concept.

Indicative monthly salary:

Grade Proven professional experience Indicative monthly net salary without allowances Indicative monthly net salary with allowances (if applicable):

13 Up to 7 years 2,762.99 EUR 3,944.16 EUR 
14 More than 7 years 2,953.13 EUR 4,366.18 EUR 
16 More than 20 years 3,734.86 EUR 5,366.98 EUR 

In addition, if applicable, allowances such as expatriation allowance, household allowance, dependent child allowance and education may be granted. Europol also offers a comprehensive welfare package.

For a full description of the tasks and responsibilities, of the eligibility criteria and of the selection criteria (professional experience, professional knowledge, technical and social skills and competencies) and of the conditions of employment, please refer to the Vacancy Notice Ref. No. Europol/2014/CA/FGIV/019 on Europol’s website.

How to apply

Please refer to the EUROPOL RECRUITMENT GUIDELINES available on Europol’s websitewww.europol.europa.eu for further details on the application process and the selection procedure. You can apply until 14 July 2013.