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Technical Support Engineer

4:51:00 PM
Ref
UKLHR2255
Region
UK - Heathrow
Location
London - Heathrow
Category
Engineering

We currently have a limited number of vacancies to join the Technical team in our Engineering Operations Control Centre, monitoring aircraft performance through AHM/Airman and tech Log reports, repetitive defect analysis, aircraft reliability and safety review plus providing technical support to the operational area’s maintaining the British Airways fleet of aircraft.

Job Description

Closing Date: 12 August 2014

Job Purpose
  • Responsible for following laid down technical procedures to deliver aircraft, engine and component technical, safety and cost performance targets along with continuous improvement of aircraft technical performance, engineering processes and procedures
  • Support business development and change initiatives in support of the business plan
Job Dimensions
  • Member of a small team responsible for aircraft, engine or component operational and technical management as determined by the business requirements of the owning area
  • Ability to work shifts and provide out of hours support as reasonably required

Principal Accountabilities

  • Prepares technical data to ensure safe maintenance/repair/modification of BA aircraft engines, components or products
  • Provides on site specialist technical support as required with due regard for safety, technical, regulatory and commercial requirements
  • Analysis and actions safety reports and repetitive defects
  • Monitors technical performance and develops corrective actions, evaluates industry data
  • Supports simplification and process improvement initiatives

The Individual

Skills
  • Project management/prioritisation
  • Team player with people skills
  • Report and business plan writing skills
  • Customer driven with communication skills
  • Problem analysis/technical decision making
  • Self motivated and able to manage change
Qualifications
  • Ability to hold CAA/EASA approvals or BA company approvals
  • HNC/HND or equivalent in an Aerospace Engineering subject
  • Recognised Aircraft Engineering Apprenticeship or equivalent industry experience
Experience
  • High degree of business awareness
  • Experience of working in project teams
  • Experience of supplier management
  • In depth fleet/product knowledge gained through considerable hands on experience
  • Specific knowledge of aircraft mechanical and avionic systems, structures and materials
Expertise
  • Detailed knowledge of the safety and quality management system
  • Detailed knowledge of regulatory requirements
  • Detailed knowledge of company processes and procedures applicable to the work environment and people management
  • Detailed knowledge of at least one aircraft type
  • Detailed knowledge of product design or materials as appropriate

Application Process

All applicants are required to submit their CV and answer the following questions. Please prepare your answers in advance:
  • Please tell us why you are attracted to this role and outline the skills and capabilities that you would bring with you (Max 250 words)
  • Describe the importance of having an effective system for identifying repetitive defects and significant technical incidents. What processes/systems can be used in providing one (Max 250 words)

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