Junior ICT Assistant

The Junior ICT Assistant must be able to perform the following tasks:

• Provide local Tier-1 IT Helpdesk support for NYC IOM’s office users and remote Tier-1 IT Helpdesk support for users in IOM’s offices located in North America.
• Assist in providing support in basic configuration, routine maintenance and daily support of IT systems and services hosted in IOM’s North America offices.
• Assist in procuring and contracting of IT equipment, software and services.
• Work partially in afternoon shift, and during the weekends, if required, to provide Tier-1 IT Helpdesk support for users.
• Maintain backup logs and perform daily backup system duties
• Knowledge of remote users support tools like Team Viewer and Go-To Assist
• Perform other related duties as assigned.

Qualifications:

1. Applicant must have a high school diploma and 2 years of working experience
2. Applicant must have knowledge of MS Office 2015
3. Knowledge of Tele-HD, Blue-Jeans and Skype for Business Video Conferencing Systems and Services
4. Knowledge of Symantec backup Exec 2015 5 Knowledge of Desktop virtualization solutions like N-Computing
5. Knowledge in setting-up, configuration and maintenance of multifunctional office printers like RICOH and HP
6. Must be fluent in English
7. Knowledge of Spanish would be a plus

HOW TO APPLY:

Interested candidates are invited to submit their applications at hrny@iom.int, by October 15, 2016 referring to this advertisement.