Human Resources Manager, Organizational Performance and Reporting
Reference: 110600326
Location: London, UK
Duration: One Year
Closing Date: 4 Jul 2011
General Information
The Human Resources Division reports to a Deputy Secretary-General and is the central technical adviser to Senior Management and the Secretariat on all HR matters.
The Division seeks to contribute to the alignment of the Secretariat’s external branding with its internal philosophy on Human Capital management. It supports in the translation of Commonwealth ideals into people policies and practices by providing technical HR support that links People, Strategy and Performance.
The Division continuously seeks to align the Secretariat’s Human Capital capacity with its mission, capabilities and changing mandates to ensure that it carries out its functions effectively and efficiently. It develops and implements HR management policies, procedures and practices suitable for a modern international organization, taking into account organizational needs, staff aspirations and good employer practices. As the central authority on matters relating to the management of Human Resources, the Division is mandated by the Secretariat to function as a Strategic Business Partner, Policy Adviser, Change Agent and Employees Advocate. It is responsible among other things, for the following:
- Leading on the development and coordinating implementation of the Human Capital Management Strategy.
- HR Policy development, review and co-ordination of its implementation.
- Resourcing and contract administration for staff positions at the Secretariat’s Headquarters in London, its Office in New York and the Commonwealth Youth Programme Regional Centres in India, Guyana, Solomon Islands and Zambia, as well as for consultants and long-term experts for field assignments in developing countries in the Commonwealth.
- Performance Management, Staff Development and Training, Human Resource Planning, Monitoring and Evaluation, Reward Management, HR Administration Services including terms and conditions of service, HR Management Information Systems, Employee Relations and Change Management.
The function is structured on a model of Shared Services, Business Advisory Services and Centres of Expertise customized to the Secretariat’s organizational character and needs.
The paramount considerations in the delivery of HR Services is the need to continuously support the Secretariat to deliver the highest standards of effectiveness, efficiency, competence, integrity, professionalism and responsiveness in its work, with due regard to the importance of recruiting staff on as wide a geographical basis as possible, within the Commonwealth.
Job Summary
The Manager, HR Organizational Performance and Reporting is an HR Management Information Specialist reporting to the Director HR and a strategic business partner for the HR Division This role primarily provides HR MIS and Administration support to the Director, HR Advisers and HR team to ensure tracking of organizational performance on HR issues. It helps efficient and smooth functioning of the Division and is a quality control unit of the Division’s service delivery.
The role supports the Director HR in providing information to support results-based management for the achievement of overall HR Secretariat strategic goals and objectives
The role provides HR management information support to the designated clients, through report creation and analysis, providing strategic input and diagnostic information to support strategic HR plans and to enhance HR operational services.
Its main responsibilities encompass provision of professional support, guidance and advice on the management of information and results-based management, in particular, HR strategic functions and CFTC service delivery systems. To this end, it updates, manages and maintains effective human resources databases on employees and contract experts. It identifies and responds to the need for management reports, collects appropriate and relevant labour force data and provides analysis of management reports to support effective and efficient HR management.
Through an integrative HR service delivery system, the role collaborates with HR Sections responsible for policy development and service delivery, including CFTC funded programmes, to ensure coherence, relevance and alignment of its specialist HR advisory services to the overall Secretariat goals and objectives in order to effectively support the results-based management approach in the delivery of programmes.
The role provides for the design and delivery of Registry and Records Management of personnel files. It supervises assigned staff to ensure efficient HR administrative services in support of HR service delivery and performance outcomes.
It undertakes trends analysis and evaluates feedback on issues concerning HR service delivery in all areas and supports HR Director, HR Specialists and Advisers to ensure alignment of HRM policies and practices with good practice and the Secretariat’s overall Strategic Plan, HR Strategy, mission and objectives to guarantee consistency and coherence that will enhance the environment for effective delivery of the Secretariat’s work.
Key Accountabilities
- Monitor the Secretariat’s performance against defined indicators by undertaking annual cost-benefit analysis of resourcing policies, practices and procedures and conducting continuous data analysis to identify areas for specific improvement. This will include functions to be outsourced, tasks to be discontinued, re-defined or automated.
- Analyse Resourcing report provided by HR Advisers on HR-MIS Systems and provide appropriate specialist capacity building support to HR Advisers and other stakeholders to address gaps.
- Regularly analyse staff turnover statistics and exit interview information to inform resourcing policy development and practices for improvement of attraction and retention of staff.
Strategic Business Partner
- Provide input and strategic advisory support to the HR Director for developing HR management reports, enhancing Directors’ effectiveness and efficiency in managing their human resources.
- Coordinate the implementation, continuous monitoring and review of HR strategy and policies.
- Undertake regular analytical/diagnostic reviews on HR operational trends to inform recommendations to the Director HR, Senior Management and Divisions on HR operational activities to guide and support Strategic Management decisions on HR matters including on review of terms and conditions of service, performance management outcomes, relevance of policies etc .
- Ensure that all relevant Divisions are provided with long term assignment budgets based on actual costs incurred to enable forward planning.
- Analyze and provide Management Information Reports to Management on a periodic basis.
- Ensure maintenance of the management information systems and availability of accurate and up-to-date information.
Shared Services
- Manage a roster database and provide up to date information to Director HR and Head of Resourcing to support identification of suitable candidates and consultants. In consultation with Director HR and HR colleagues, undertake enhancement of HR Management information systems in partnership with the IT section and external providers to ensure that HR and Divisions benefit from an up-to-date expert roster database of potential candidates with a geographic, gender and multi-disciplinary spread of competency groups that meet the stated goals and standards of the Secretariat.
- Manage the delegation of administrative services in support of HR strategic and operational services.
- Ensure the design and development of Registry and Records Management and maintain and monitor its effectiveness.
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