Customer Service Advisor,
Department
Ministry of Justice
Number of Vacancies
5
Location: Region
Wales
Location: City/Town
Newport
Location: Building/Site
Phoenix House
Grade
EO
Equivalent Grade
Band D
Salary Minimum
£18496
Salary Maximum
£23244
Type of Role
Administration/ Corporate Support
Reserved/Non Reserved posts
This is a Non Reserved post and is therefore open to UK, British Commonwealth and European Economic Area (EEA) Nationals and certain non EEA members
Security
Basic check
Criminal Records Bureau Check
This post does not require a Criminal Records Bureau Check
Is a medical required for this post?
No
Job Description
The role of the Customer Service Adviser Tier 2 (Band D) in HR Services is to assist in the supervision of the smooth running of the department. This may include monitoring team workflow, training team members, checking the quality of work completed, reviewing and updating work instructions and processing more complex / non-standard transactions.
Competencies
Focusing on the Customer
Developing Our People
Using Evidence to Make Decisions
Planning and Managing Resources
Working as a Team
Developing Our People
Using Evidence to Make Decisions
Planning and Managing Resources
Working as a Team
Working Pattern
This job/these jobs are available for full-time, part-time or flexible working arrangements (including Job Share arrangements).
Employment Terms: Post Type
Fixed Term
Employment Terms: Hours
37
Benefits
A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
Paid paternity, adoption and maternity leave.
Free annual sight tests for employees who use computer screens.
Contact and further details
To find our more or apply for this vacancy please go to our website
https://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27916
https://www21.i-grasp.com/fe/tpl_moj01.asp?newms=jj&id=27916
Contact and further details URLs
The Civil Service is committed to providing services which embrace diversity and which promote equality of opportunity. We also offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, working pattern, caring responsibilities, trade union activity or political beliefs - or any other grounds.
External applicants should note that for posts in Northern Ireland, applications from the Roman Catholic community are particularly welcomed as this group is currently under-represented in our workforce.
Pension Statement
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best
Closing date
21 Feb 2012
Follow link to apply
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