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Senior Premier Field Engineer

Microsoft Premier Field Engineering Incubation

PDW Dedicated Support Engineer (SQL)
Dedicated Support Engineers will be part of a team responsible for driving successful support services of the new SQL Appliances such as the parallel data warehouse product. This position will be in Premier Field Engineering Incubation Services whom in partnership with the PDW product team has developed a dedicated support model for PDW.
As the Dedicated Support Engineer you are to ensure the highest level of the technical solutions offered and a clear understanding in regards to identifying the customers’ computing and solution needs., It is expected that the candidate will further show evidence of the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies.

Technical Services - Act as the primary technical support resource requiring high conversational level technical expertise across all Microsoft products and specialized skills in the PDW technology. Analyze and determine most effective method of problem resolution by utilizing applicable internal resources.
• Work closely with customers to understand their issues and perform root cause analysis
• Support customers on database configuration activities for large scale PDW implementations
• Assist customers with resolving issues with data views and reports
• Troubleshoot database issues that arise
• Help customers establish processes to manage and maintain systems post-deployment
• Troubleshoot server hardware and configuration for optimal system performance
• Provide input to the development team on product enhancements

The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode. The candidate will be expected to demonstrate and give examples of their ability to function and contribute to a team-oriented environment. Excellence in written case documentation is expected, and past cases will be reviewed. (Supplemental documentation may be requested).

Goal: To provide high quality reactive and proactive dedicated technical support to strategic PDW customers.

Technical Knowledge, qualifications and experience:
• 3 to 5 years of professional work experience using Microsoft SQL Server version 2005/2008
• Development and/or maintenance of very large-scale database applications
• Experience performing database analysis
• Writing SQL queries, stored procedures and triggers
• Experience with SQL Server performance tuning and optimization
• Configuring systems for clustering and backup/restore processes
• Familiarity with Windows 2008 Server administration and Windows Active Directory
• Scripting experience with C#, .Net languages, or PowerShell background preferred
• Thorough understanding of client-server and 3 tier systems
• Experience with IIS is a plus
• Experience in data warehouse design and/or data modeling is a plus
• Familiar with Change Management Process (MOF, ITIL) a plus
• Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to PDW customers
• Partner with TAM and the V-Team to effectively manage CritSits, including documented action plans and daily support to PDW customers and MS management
• Develop and deliver environment specific training to PDW customers to include assistance with delivery of supportability reviews and/or write technical articles for the knowledge base and white papers.
• 4 year technical degree or equivalent work experience, plus 3 years experience in technical support or MIS in an Enterprise environment

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SS:CS
PFE

Senior Premier Field Engineer