Customer Loyalty Advocate - Central CSC - Cedar Rapids, IA
Welcome to excitement and opportunity. Welcome to Toyota Financial Services (TFS). If you're a motivated individual, then TFS is the destination you've been looking for.
Since 1983, TFS has grown from a small company of eight associates to more than 3000, with over $70 billion in managed assets, serving over 3 million customers under the Toyota Financial Services and Lexus Financial Services market brands. At TFS, tomorrow means rising to the challenges of a changing marketplace by promoting a high-performance culture that will allow us to develop better solutions, programs, and services for both existing and new customers. Our commitment to delivering extraordinary customer care creates the trust and loyalty that drives our business.
As the Customer Loyalty Advocate you will make your mark by:
- Being accountable for maximizing repeat TFS contract and vehicle sales through various contact points with customers.
- Participating in outbound dialer campaigns targeting customers approaching lease maturity and customers in positive equity retail contracts with TFS. The intention of these contacts is to influence repurchase decisions.
- Fielding inbound calls from customers approaching lease maturity and/or responding to messages left during our outbound campaigns, providing answers to any questions they may have and persuading customer to remain in the Toyota family.
- Documenting all activities in a clear and concise manner using the appropriate systems and in accordance with established procedures.
- Being accountable for accurate and timely handling of all aspects of customer loyalty transactions.
Qualifications
TFS is looking for individuals with strong business sense and practical expertise. Successful candidates must have:- B.A./B.S. degree or related work experience preferred
- Must be able to work evening hours
- Previous experience in sales, customer service/call center environment helpful
- Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
- Excellent verbal communication and interpersonal skills. Good written communication skills
- Self-starter and independent
- Team oriented and results driven
- Strong organizational skills and attention to details
- Attendance and punctuality are essential for this position
Toyota Financial Services rewards both individual and organizational results with well-balanced compensation, benefits and perquisite programs. Our associates, our enthusiasm, and our dedication are the foundation of our success. If you are ready for a new destination, we would like to hear from you. We are a supporter of the Skills Advantage Work Ready Certificate Program. EOE. M/F/D/V.
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