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Field Technical Specialist - San Francisco Region

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Headquartered in Torrance in Southern California, Toyota Motor Sales, USA, Inc. (TMS) was established in 1957 and is the U.S. sales, marketing, and distribution arm that oversees operations in 49 states for Toyota, Scion and Lexus products. Explore career opportunities at TMS--you'll find opportunities to achieve great success as part of a team of which you too can be proud.

At Toyota, we're committed to the associates who are part of the Toyota team. We offer competitive salaries, a comprehensive benefits package, and exciting opportunities for career development.
The TMS team is looking for diverse top-caliber associates who are committed to sustaining our success through continuous improvement and respect for the individual. In our pursuit of becoming the most respected and successful company in the U.S., we are looking for highly motivated applicants for our available positions.
The San Francisco Regional office is seeking a Field Technical Specialist. The Field Technical Specialist would support dealer and regional operations with a fix-it-right the first time attitude. Support customer handling to promote Toyota as the most respected car company.
A Field Technical Specialist is responsible for but not limited to the following:
• Providing direct "hands on" support to dealers and technicians by diagnosing and resolving customer technical concerns.
• Maximizing customer loyalty by ensuring "fix it right the first time" through execution of regional repair protocol.
• Support technician skills development thru active management of Skill Level Guidelines
• Provide legal department and regional NCDS/L.L administrators with technical support including inspections and investigations
• Reporting these concerns timely and accurately to TMS and the Technical Services and Training Manager for future product improvements.

Qualifications

  • Advanced automotive diagnostic methods and procedures
  • Understand TMS Product Technical and Field Operations Department procedures and goals
  • Familiarity with Toyota Warranty Policy and Procedures
  • Be familiar with Toyota Service and Parts policies and procedures
  • Toyota Dealer operating standards
  • Collision and accident reconstruction analysis
  • Working knowledge of Microsoft Word, Excel, Power Point and Lotus Notes
  • The ability to travel up to 75% of the time
  • Strong written and verbal communication skills
  • ASE certification is a plus
  • Bachelor's Degree in an Automotive or Technical discipline, a business degree, or extensive related work experience with associated vocational education degree or certificate

To applicants with a potential relocation:

This position is NOT eligible for TMS relocation benefits. Therefore, if you are an applicant considering a self-initiated move, you are strongly advised to consider your personal financial status in relation to the cost of relocation that you will be responsible for. If applicable, you should also consider the current value of your home and its effect on a home purchase in the new location.

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