Hoteling & Conference Services Supervisor - Deloitte - Dallas, TX
Deloitte Services LP (Deloitte Services) provides a wide variety of internal support services to the people of Deloitte LLP and its subsidiaries. Areas within Deloitte Services include Human Resources, Information Technology, Marketing and Communications, Financial Support Services and more. As with all the businesses within Deloitte LLP and its subsidiaries, a core set of competencies is associated with each category. An overall understanding of quality client service, the experience to work in multifunctional teams, a strong business acumen and the instinct to think and act globally are essential for advancement within our organization.
Job Overview:
Lead and manage local hoteling/conferencing program and staff in providing positive service experience. Oversee delivery and completion of hoteling and conferencing services in accordance with organization recommendations and standards. Implement and maintain the hoteling/conferencing program business rules and protocols within local hoteling/conferencing program. Interface with local and regional office leadership to provide updates on the hoteling/conferencing programs, workspace utilization, and recommended program improvements.
Key Relationships:
Regional Operations Leadership, Local Workplace Services Leadership, Regional Hoteling Manager, Local Hoteling Team (Coordinators), National Hoteling Team
Job Responsibilities:
Manage the local hoteling and conferencing teams so that they are consistently delivering hoteling and conferencing services in accordance with organization standards. Work with Regional Hoteling Manager to implement national hoteling program recommended standards, policies and procedures. Assist Hoteling, Catering and Conferencing Coordinators in identifying and resolving client service issues and questions. Manage regular reporting of the performance of the hoteling/conferencing program and workspace utilization to local leadership. Analyze and appropriately implement areas for improvement.
Responsibilities:
Qualifications
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.
Visit www.deloitte.com/us/careers to learn more about our culture, benefits and opportunities.
About Deloitte
As used in this document, "Deloitte" means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/ about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.
Job Overview:
Lead and manage local hoteling/conferencing program and staff in providing positive service experience. Oversee delivery and completion of hoteling and conferencing services in accordance with organization recommendations and standards. Implement and maintain the hoteling/conferencing program business rules and protocols within local hoteling/conferencing program. Interface with local and regional office leadership to provide updates on the hoteling/conferencing programs, workspace utilization, and recommended program improvements.
Key Relationships:
Regional Operations Leadership, Local Workplace Services Leadership, Regional Hoteling Manager, Local Hoteling Team (Coordinators), National Hoteling Team
Job Responsibilities:
Manage the local hoteling and conferencing teams so that they are consistently delivering hoteling and conferencing services in accordance with organization standards. Work with Regional Hoteling Manager to implement national hoteling program recommended standards, policies and procedures. Assist Hoteling, Catering and Conferencing Coordinators in identifying and resolving client service issues and questions. Manage regular reporting of the performance of the hoteling/conferencing program and workspace utilization to local leadership. Analyze and appropriately implement areas for improvement.
Responsibilities:
- Guide, train and monitor hoteling, conferencing and catering staff such that service is positive, friendly, efficient and appropriate to daily changing business needs
- Liaison with local operations and client services leadership for efficient space utilization, monitor changing needs of clients and generate directions for hoteling/conferencing and catering teams
- Lead and manage the local hoteling/conference and catering team and programs in providing a positive service experience
- Coordinate and manage team schedules
- Perform all functions and responsibilities of the Hoteling/Conferencing and Catering Coordinators as required
- Liaison and manage other support functions as necessary to fulfill client needs
- Manage location reservation requests and oversee coordination of reserved resources
- Oversee compliance with organization standards and protocols by regularly spot-checking workstations, conference rooms, office equipment, etc.
- Work on special projects as required by local Workplace Services leadership
- Develop creative solutions to challenges and issues that arise as the organization's consistent hoteling/conferencing services delivery model is developed and implemented
- Coordinate with hoteling/conferencing team to compile local occupancy, utilization and courtesy reports; develop and present report to local leadership
- Communicate issues and concerns of the hoteling/conferencing team to local Workplace Services management
- Coordinate with Regional Hoteling Manager
- Identify, prioritize and resolve issues in a pro-active manner
Qualifications
- Minimum 5 years of prior facilities, hoteling, office services or related experience
- Bachelor's degree preferred
- Experience in hospitality and/or shared services delivery desired
- Excellent written communication and oral presentation skills
- Ability to work independently and in a team environment
- Ability to think and execute both strategically and tactically
- Great attention to detail and ability to produce work quickly and accurately
- Strong service orientation and organizational skills
- Resourceful team player
- Ability to interact with various levels of the organization
- Dependable/Punctual
- Positive and professional attitude and demeanor
- Ability to move files, boxes and light furniture
- Ability to work overtime as required
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world's most well-known and respected companies, including more than 75 percent of the Fortune 100.
At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you'll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients' will be heard.
Visit www.deloitte.com/us/careers to learn more about our culture, benefits and opportunities.
About Deloitte
As used in this document, "Deloitte" means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/ about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.
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